Jackson will lead all teams responsible for managing customer relationships in newly created role
Infinite Blue, a leading provider of business continuity/disaster recovery planning and response management software, has promoted Jason Jackson to Chief Customer Officer. In this newly created role, Jackson will lead all teams responsible for managing customer relationships, reporting directly to Frank Shultz, Chairman and CEO.
“Since joining Infinite Blue, Jason has been an integral part of reimagining our world-class Customer Success team,” said Shultz. “His experience as a customer prior to joining has enabled us to evolve more quickly into a customer-centric organization. As we continue to scale up our user communities and enter new markets, it’s my belief that we are well positioned for greater success with Jason in this role.”
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Jackson joined Infinite Blue in 2021 as Vice President of Customer Experience. He has been working diligently with Product Management, Customer Success, and Account Management to develop and drive customer experience excellence.
“Ensuring customer success and an amazing customer experience is top priority for the IB Crew,” said Jackson. “Our customers value the benefits that our solutions offer, as evidenced by an industry-leading retention rate among our customer base. It is my goal to focus us relentlessly on helping our customers succeed at building, growing, and maturing resilience within their organizations. I’m honored to take on this new leadership role at Infinite Blue as we continue to evolve the horizon and raise the bar on delivering the experience our customers deserve.”
