TPV360, a division of the well-established Customer Experience Technology Company and Global Contact Center Operator, ContactPoint, 360, Inc., has reimagined the third-party verification process from the ground up. The next generation TPV360 Third-Party Verification platform includes a cloud-based portal with accompanying mobile applications for Android and iOS.
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TPV360 Third-Party Verification platform brings the best technology under one roof, filling critical gaps in the current processes and reducing the costs of highly regulated industries such as energy, utilities, healthcare, and banking/finance. Read more.
The new TPV360 platform, designed by customer experience and compliance experts after decades of serving highly regulated industries, is purpose-built to fill critical gaps within the TPV process and provide solutions based on input from TPV360 subject matter experts, the in-house software development team and scores of clients over the years. The system, loaded with intuitive features, is quickly adopted by clients, BPOs, and consumers across the entire transactional ecosystem. TPV360 has included multiple levels of automated security protocols for telesales, retail/kiosk sales, door to door sales via a live agent, or self-verification through SMS link or email.
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Key Features: The best feature sets all under one roof.
Some key features include identity checks, multifactor authentication via phone, email and SMS, geo-tracking, credit evaluations, remote recording capability, fraud alerts for management, electronic contracts, and e-signatures with versions that facilitate all aspects of the verification process. Realtime dashboards keep clients, vendors, and agents up to speed with dynamic reporting via customizable permission-based access.
“We’ve been in the customer experience sector for well over a decade now. Over the last year, our TPV360 project team has interviewed key stakeholders, including clients, vendors, compliance authorities, and consumers, to make sure we thoughtfully considered and fine-tuned every touchpoint in the system during development”, said Asad Mirza, CEO, and Founder of TPV360 and its parent company, ContactPoint, 360. Inc.
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