Learn how teamwork, fast planning and an employee-first mentality during Covid lockdowns enabled VXI Global Solutions to provide uninterrupted essential services to its clients, attract new business and become a 2020 hiring success story.
VXI Global Solutions, an award-winning customer experience management (CX) and business process outsourcing company, today released a special report highlighting its best-practices guide for employee health safety in its U.S. locations and simultaneously announced meaningful U.S. hiring plans for the remainder of 2020.
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“Passion and Purpose: VXI’s Response to Covid” focuses on the company’s actions during the initial Covid-19 crisis to ensure employee safety. It offers practical tips for other businesses to manage future similar crises.
As lockdowns began, VXI moved thousands of employees to work-at-home (WAH) environments in days. Partnering with local governments, the call-center company ensured business continuity for its clients while maintaining safety-first work environments at its facilities.
When the coronavirus began to spread in January, VXI’s Co-Founders David Zhou and Eva Wang, formed a cross-functional task force comprising leaders from management, operations, and client services to focus on three priorities:
- Employee health
- Business continuity planning (BCP)
- Strategic long-term support
The report details how the company transitioned the majority of U.S. employees to work-at-home environments and how it developed the “VXI 10-Point Safety Plan” as a how-to guide for other local businesses to follow.
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Subsequently, teammates who have returned to onsite work adhere to the VXI safety protocol, which includes:
- Wearing face masks at all times
- Regular hand washing
- Following social distancing
- Reconfigured sites to provide adequate space
- Providing daily temperatures checks
- Registering and home isolation if a person is suspected of infection
- Providing extra safety personnel to ensure safety guidelines
- Thoroughly cleaning and disinfecting facilities during off-hours
As result of its employee-first approach, VXI has experienced business growth as U.S. corporations turn to trusted partners for call-center support. In the six U.S. markets where VXI operates, the company has become one of the most active hiring organizations. Expected hiring is primarily for business expansion and includes a portion of existing positions experiencing normal employee turnover:
- Youngstown, Ohio: 400 employees
- Canton, Ohio: 300 employees
- Lubbock, Texas: 300 employees
- Atlanta, Georgia: 300 employees
- Los Angeles, California: 200 employees
- Tucson, Arizona: 400 employees
In addition, VXI expects to hire more than 1,200 fully remote workers by year end.
“Our Special Report is a great example demonstrating how companies can put their employees first and still maintain business continuity,” said Peter Mullen, VXI Vice President of Marketing and Communications. “We’re excited to strengthen our presence in local communities and share our best practices.”
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