Avotus ReflectR 4.0 is now certified with Cisco Unified Communications Manager (UCM) v14

Productivity & EnablementSales Engagement

By STS News Desk On Mar 17, 2022

Avotus Corporation has taken another step forward in laying the foundation for the ‘new working normal’ with the recent Cisco certification for ReflectR 4.0, our next-generation UC&C reporting and analytics solution. This certification validates that ReflectR meets all connectivity and compatibility requirements with Cisco UCM v14.

ReflectR enables organizations to monitor, analyze, and report their team’s performance across the full range of UC&C usage activities. It offers data-driven insights and clarity that telecom managers need to improve and optimize call quality, and UC&C infrastructure and business unit managers need to improve employee engagement and business results.

Avotus VP of Global Sales Sandeep Jain believes the certification is just the latest example of the company’s longstanding and successful relationship with Cisco. “The interoperability provides reassurance, reduces integration costs, and speeds up deployment.”

“To remain competitive in the rapidly evolving environment of distributed and hybrid work, every organization must leverage the power of UC&C reporting and analytics. In my experience, nothing is more important than employee productivity and engagement when it comes to achieving business results,” said Rich Garnick, former CEO of Wipro Americas.

“We are thrilled to be formally recognized as a Cisco UCM certified partner,” Jain said. “We believe that, in today’s new working normal, management is heavily dependent on timely and accurate analytics of their telecom and UC&C usage. Avotus ReflectR does just that in real-time within the Cisco UCM environment.”

Since its initial release, ReflectR has proven to be an excellent usage monitoring, reporting, and analytics tool for Cisco’s UC&C platforms by providing benefits such as:

Drive UC&C usage and feature adoption
Automate real-time alerts and reports customized for each part of the organization
Monitor employee activity
Improve employee productivity and engagement
Improve call quality
Satisfy compliance & regulatory needs
Drive return on investment
Drive company culture towards achieving business results

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