TMC Recognizes Broadvoice b-hive UCaaS Platform for Innovations in Collaboration, Customer Success and Uptime
TMC has recognized Broadvoice, a provider of hosted voice, unified communications (UC), call center services (CCaaS), and SIP trunking services for businesses, as a 2022 Unified Communications Product of the Year Award winner for its Broadvoice b-hive Unified Communications as a Service (UCaaS) platform.
Broadvoice b-hive is a proprietary UCaaS platform that delivers a range of communications capabilities rarely found together in enterprise cloud solutions, let alone in a platform designed for small and medium businesses (SMBs) with as few as 10 employees and as many as 250. It includes cloud PBX, Unified Communications (UC) and collaboration features with a virtual call center and integrates with Salesforce CRM and the Microsoft Teams collaboration hub.
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“Broadvoice’s b-hive Communicator gives small businesses’ big business’ functionality, with features typically found only on enterprise-scale platforms, including mobility, continuity, high-availability connectivity, flexible pricing and an intuitive self-service portal,” said Broadvoice Chief Product Officer George Mitsopoulos. “We’re also incredibly proud of our team’s efforts in creating a customer-first culture, leading to exceptional customer-satisfaction feedback and Net Promoter Scores (NPS).”
Unlike most other providers, Broadvoice has complete control over its UCaaS platform, including app development, geo-redundant data centers and diverse network connections. In the past few years, the company has focused on product-led growth driven by customer needs. This approach has resulted in innovations, such as introducing its:
- Next-generation b-hive Communicator, which offers the increasing ranks of remote and hybrid workers a single app for calling, video, text, collaboration, voicemail and fax.
- Industry-leading 90-day Customer Success Program, which offers business customers three months of dedicated professional support to ease the learning curve, ensure the system is set up correctly and promote user adoption.
- 100 Percent SLAÂ for business customers using its voice over IP (VoIP) services as part of its commitment to deliver an unmatched customer experience.
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“It gives me great pleasure to honor Broadvoice as a 2022 recipient of TMC’s Unified Communications Product of the Year Award for their innovative solution, Broadvoice b-hive,” said Rich Tehrani, CEO of TMC. “Our judges were very impressed with the ingenuity and excellence displayed by Broadvoice in its groundbreaking work on b-hive.”
