Vyopta Adds Monitoring Features to Improve Voice Cost Optimization and Calling Insights
Monitor and analyze inbound and outbound connections across SBCs and SIP trunks
Vyopta, the leader in digital collaboration user experience management, today announced new functionality to improve voice cost optimization and calling insights. The new features help organizations better plan for and reduce VoIP costs and gain greater visibility into the performance and utilization of session border controllers (SBCs) and SIP trunks by providing actionable insights based on call trends.
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Feature highlights included in this release are:
- Inventory insights that present all trunks and utilization in the environment
- Dashboard overview of trunk counts and segmentations
- Trunk details along with simplified search and reporting
- Unify trunks across all data sources and vendors into a single dataset
- Traffic analysis to inform how calls are routed
- Tagging trunks with valuable attributes about where and how calls are routed
- Linked data model tying back to the user to perform Direct Inward Dialing (DID) optimization
- Present maximum daily concurrent calls
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In addition to more powerful monitoring and analytics capabilities, this release also includes deeper coverage of Session Border Controllers such asCisco’s Unified Border Element (CUBE) and Oracle’s Acme Packet, allowing for more complete voice coverage across the collaboration ecosystem.
“Our customers appreciate these new features because they lead to improved voice call experience and simplified troubleshooting, cost optimization, and call insights that directly affect customer success and sales,” said Jonathan Sass, Vyopta’s VP of Product Management. “These improvements deliver advanced DID management, call insights and inventory management of trunks to the PSTN and the Internet.”
