AI-powered customer support platform for virtual voice agents and conversational intelligence gets boost with new funding
SmartAction, a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding. This latest funding round brings the current strategic growth capital amount to an impressive $38 million, signifying a major milestone for the company. The funds will help advance the company’s AI-powered technology platform and expand its commercial team to meet the growing demand for its customer support solutions.
“Our primary objective at SmartAction is to revolutionize customer support capabilities, providing consumer-facing enterprises with the ability to handle complex agent interactions in a cost-effective manner, while gaining valuable insights into their customers,” said Kyle Johnson, CEO of SmartAction. “Our clients choose our services because we excel in building brand loyalty and driving significant improvements in key customer metrics, as well as contact center ROI.”
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The funding round was led by existing investors TVC Capital and Staley Capital with the support of ORIX Corporation USA.
“We are thrilled to invest in SmartAction’s growth, as we firmly believe that the company’s offering is exceptional and highly valuable within the conversational AI market,” said Jeb Spencer, Managing Director of TVC Capital. “With the industry rapidly evolving and supporting increasingly complex virtual interactions, we are confident that SmartAction is well-positioned to capitalize on this opportunity and further expand its reach.”
“SmartAction has built one of the most robust IVA and conversational AI solutions in the market and has an exceptional client base,” said Renny Smith, Managing Partner at Staley Capital. “This additional capital will allow the company to continue its impressive growth trajectory, funding additional Sales and Marketing resources, as well as Engineering talent for building product line extensions.”
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SmartAction’s Distinctive Approach
SmartAction stands out in the industry due to its business and delivery model, centered around fostering genuine partnerships with its clients. Unlike traditional service providers, SmartAction goes beyond simply delivering a solution—it collaborates closely with each business to design a customized customer journey. From the initial build to ongoing maintenance, SmartAction remains dedicated to its clients throughout the lifespan of their accounts. SmartAction acts as an extended team by continuously monitoring systems and calls, providing invaluable support. This collaborative approach sparks innovation, as SmartAction recognizes that true breakthroughs often emerge from the art of collaboration.
