SaaSWorks, a provider of revenue operations and customer success solutions for scaling subscription businesses, announced that Mike Redbord will be joining their team as Senior Vice President of Operations.
Read more: How Contract Acceptance Is Evolving with New Customer Experience Expectations
“Mike’s experience building and leading HubSpot’s customer success function as the company scaled revenue gives him unique insight into how to best deliver the same success to SaaSWorks’ clients,” says SaaSWorks Co-Founder Jim O’Neill.
Redbord started at HubSpot working directly with its customers as he personally onboarded hundreds of businesses onto the SaaS platform. He then went on to start HubSpot’s customer operations team which evolved into the HubSpot Academy.
Read More: Gartner Identifies The Top Five Customer Service Technology Trends For 2020
In 2012, Redbord took over HubSpot’s global customer support and success department and scaled it internationally across multiple regions. As the company went public, he joined the HubSpot executive team as the Vice President of Customer Success to oversee the end-to-end customer experience including customer support, operations, education, onboarding, implementation, upgrades and renewals. While Redbord was leading HubSpot’s Customer Success team, HubSpot’s overall subscription revenue grew to over $500 million ARR.
Read More: Social Media And Augmented Reality Creating A $13 Billion Industry
