New app goes beyond returns initiation to unlock profitable second sales for Shopify merchants
ReturnPro, the industry leader in returns management and reverse logistics, announced the launch of its Returns Portal App on the Shopify App Store. Unlike traditional returns apps that stop at customer initiation, ReturnPro’s solution addresses the critical question most platforms leave unanswered: what happens next?
As returns continue to rise across eCommerce, many Shopify merchants rely on apps that make returns easy for customers but offer little support beyond the front-end experience. ReturnPro’s new app fills that gap by combining returns initiation with a fully connected reverse supply chain and ReCommerce ecosystem, enabling returned merchandise to be refurbished, repositioned, and resold for maximum value recovery.
“Returns don’t end when the customer ships an item back, but most technology does. That creates a major blind spot for Shopify merchants who lack a clear path for what happens next,” said Robert Johnson, Executive Vice President at ReturnPro. “What makes ReturnPro different is that we connect the customer returns experience with everything that follows — inspection, refurbishment, resale, and recovery — giving Shopify’s millions of merchants a true end-to-end solution that turns returns into real economic opportunity across channels.”
Through the Returns Portal App, Shopify merchants gain access to ReturnPro’s expansive infrastructure, including more than 1,000 partner drop-off locations for convenient customer returns and 12+ processing facilities across the United States, Mexico, and Canada. Returned items are routed through ReturnPro’s network where they can be inspected, tested, cleaned, graded, and refurbished before being relisted.
Merchants can choose to resell refurbished inventory back through their original Shopify storefronts or distribute products across ReturnPro’s network of integrated marketplaces, creating new secondary revenue streams and significantly reducing write-offs. The platform also supports international sellers, offering overseas and domestic vendors a clear, compliant path for managing returns and recovering value from North American sales.
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While many Shopify apps focus exclusively on customer-facing workflows, ReturnPro’s app delivers a comprehensive, end-to-end solution that unifies software, operations, and resale under one roof. The result is a returns strategy that improves customer satisfaction while also protecting margins and extending product life.
Key features include:
- Single Platform Management: Centralized dashboard for managing returns across Shopify and other marketplaces
- Branded Returns Experience: Customizable portal that maintains merchant brand consistency
- Flexible Return Options: Support for returns, exchanges, and “Keep It” policies
- Convenient Drop-Off Network: 10,000+ locations nationwide for easy customer returns
- Professional Refurbishment Services: End-to-end reverse supply chain services across ReturnPro’s North American facilities
- Automated Secondary Sales: Intelligent relisting to original stores or 20+ integrated resale marketplaces to maximize recovery value
The Returns Portal App features a self-service interface that has native connections to Shopify, similar to ReturnPro’s integrations with Walmart and Amazon, plus capabilities to handle any marketplace. There is no monthly fee for Shopify merchants, and ReturnPro only charges when merchandise is received.
