Retellio, a B2B software platform that uses AI to extract key moments from customer calls and turn them into concise, insight-rich podcasts, announces $1.3M in funding led by Pelorus Ventures, with participation from Island Capital, East Valley Ventures, The51, the Women’s Equity Lab and others.
“It’s nearly impossible for leaders at high-growth companies to keep up with every customer conversation”
Retellio is transforming how leaders extract insights from overwhelming amounts of customer data. High-growth companies often record thousands of hours of customer conversations but struggle to convert this information into actionable intelligence. Retellio addresses this challenge by turning customer feedback into digestible, insight-rich outputs. This funding will propel its mission to provide leaders with the clarity they need to understand their customers deeply, empowering smarter decisions and driving growth.
“It’s nearly impossible for leaders at high-growth companies to keep up with every customer conversation,” said Brent Pretty, co-founder and CEO of Retellio. “I’ve seen firsthand the game-changing impact of truly listening to what customers have to say. We want to take that behavior and make it scalable. Our mission is to make understanding customer feedback as effortless and engaging as listening to your favorite podcast.”
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Retellio’s unique approach of combining modern content consumption habits with business intelligence has already captured the interest of companies ranging from early-stage startups to established enterprises. Unlike typical AI-narrated solutions, Retellio incorporates real customer call snippets, allowing leaders to hear authentic feedback. Its podcasts distill over 100 hours of conversations into a concise 30-minute format, delivering instant, actionable knowledge without sacrificing the original context or customer voice.
“This is more than just a tool to hear feedback – it’s a decision-making engine,” said Andrea King, co-founder and COO of Retellio. “We see Retellio as a cornerstone technology for companies that want to stay ahead by deeply understanding their customers’ needs and acting on them.”
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“Brent and Andrea are the perfect team to build this company,” said Sarah Murphy, Partner of Pelorus Ventures. “While at Verafin they saw the customer-centric behaviors that fueled the company’s success and can now build a product to bring that behavior to the masses.” Brent Pretty led Verafin’s AI-automation team, introducing LLM-powered solutions to enterprise clients, while Andrea King brings hands-on experience as a founder and leader, building startups and guiding teams to success.
The Honourable Andrew Parsons, KC, Minister of Industry, Energy and Technology, extended his congratulations to the team at Retellio. “AI is quickly changing the way businesses operate, and Newfoundland and Labrador companies are proving to be leaders in AI adoption and application. Our government was pleased to invest in Pelorus Venture Capital, which helped lead this funding. I am also pleased to see that Retellio was launched by two former Verafin leaders, as the Provincial Government supported that company years ago on its way to great success. This shows how investments we make in innovative companies can continue to pay off for the people of this province even years down the road, and I hope that the same will be true of Retellio.”
