The integration enables office technology businesses to deliver a fully personalized customer experience through a B2B ecommerce platform with real-time data, improving customer engagement
ECI Software Solutions, a global provider of comprehensive cloud-based business management software solutions and services, announced a new integration of its EvolutionX®, its B2B ecommerce platform, with e-automate®, its cloud-based business management ERP software. This integration provides office technology dealers with a fully customizable ecommerce platform featuring real-time data to improve the online shopping experience for their customers.
“In business landscape, it’s critical to address the modern customer’s unique shopping and buying process needs, yet traditional office technology websites often fall short in integrating existing ERPs,” said Laryssa Alexander, president, Field Service Division at ECI Software Solutions. “This new integration between our EvolutionX ecommerce solution and e-automate ERP platform creates a simple and impactful way for office technology dealers to pull live inventory, pricing and contract information in one place. It helps dealers stay competitive and attract new business by providing a convenient, modern online ordering experience with accurate, reliable data from e-automate.”
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“This new integration between our EvolutionX ecommerce solution and e-automate ERP platform creates a simple and impactful way for office technology dealers to…stay competitive and attract new business,” said Laryssa Alexander, president, Field Service Division at ECI Software Solutions.
EvolutionX provides office equipment dealers with content, B2B-focused commerce, ERP connectivity and access to an app store with popular software solutions like Hubspot, Intercom, Avalara and many others. Designed specifically to meet industry-specific needs of office technology providers, e-automate is a complete business management system that helps streamline critical business processes and create real-time visibility across sales, service, contracts, inventory, purchasing, accounting, reporting and customer self-service. Together, EvolutionX and e-automate strengthen dealer workflows and provide customers with a single, self-service platform.
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“We chose EvolutionX as our go-forward ecommerce solution as we recognized the need to streamline our operations,” said a representative from J.E. Bergasse, an office supply and technology dealer currently using ECI’s e-automate ERP. “EvolutionX offered us the option of easy integration with our internal system, e-automate, which allows us to simplify our order processes and enhance efficiency. The platform’s user-friendly interface also contributed to our decision, as we wanted to improve the storefront navigation for our customers while gaining better control over our inventory management.”
