New platform brings together in-house Al tools designed to support revenue cycle teams, improve operational efficiency, and reduce administrative burden for medical practices.
Cosentus, a healthcare revenue cycle management leader, announced the launch of Cosentus.ai, a new platform showcasing the company’s in-house RCM Al capabilities built specifically for healthcare operations. Cosentus.ai reflects Cosentus’ continued investment in practical, workflow-driven Al designed to help medical practices and anesthesia groups operate more efficiently while maintaining a high standard of patient and payer communication.
“Cosentus.ai is built to support revenue cycle teams – not replace them, by automating the work that slows them down.” – G.S. Bhalla, Founder & CEO of Cosentus
Revenue cycle teams are facing increasing pressure from staffing constraints, rising call volumes, and complex payer requirements. Cosentus.ai was developed to address these challenges with Al tools that support real-world revenue cycle workflows-helping teams stay responsive, consistent, and scalable without adding operational strain.
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Al Voice Agents Supporting the Revenue Cycle
Cosentus.ai features a portfolio of Al voice agents designed to handle high-volume communication tasks across patient and payer touchpoints. Each agent supports a specific function within the revenue cycle:
- Cindy – Payment & Balance Support
Assists patients with balance explanations, payment history, and available payment options. - Chris – Insurance Claim Follow-Up
Conducts outbound claim status follow-ups with insurance carriers and supports denial resolution. - Emily – Pre-Service Cost Estimates
Provides patients with anesthesia and procedure cost estimates prior to scheduled services. - Sarah – Appointment Scheduling & Coordination
Manages inbound and outbound appointment scheduling, confirmations, and rescheduling. - Allison – General Customer Support
Handles general inquiries, practice information requests, and after-hours call support. - Harper – Eligibility & Benefits Verification
Verifies insurance eligibility, benefits, deductibles, and network status before services are rendered. - Olivia – Prior Authorization Follow-Up
Tracks authorization status, monitors pending requests, and expedites urgent cases. - Michael – Payment Reconciliation
Investigates missing or incorrect payments and resolves payer discrepancies.
Together, these Al voice agents support revenue cycle operations from pre-service through post-payment, helping practices manage communication at scale while allowing staff to focus on complex cases that require human judgment.
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Built In-House for Healthcare
Cosentus.ai is developed entirely in-house by Cosentus’ dedicated Al team and is designed to meet the operational demands of healthcare organizations. Key capabilities include:
- Training on thousands of real medical billing scenarios
- 24/7 availability with instant scalability
- Multi-language support with accent adaptation
- Alignment with healthcare compliance requirements
- Integration with practice management systems
- Performance reporting and analytics for operational visibility
Practical Impact for Practices
By automating repetitive, high-volume communication tasks, Cosentus.ai helps practices reduce administrative workload, improve follow-up consistency, and gain better visibility into revenue cycle performance. The platform is designed to support, Not replace-revenue cycle teams, enabling staff to focus on complex, high-touch work that benefits from personal interaction.
“Healthcare providers need solutions that fit the realities of revenue cycle operations,” said G.S. Bhalla, CEO & Founder of Cosentus. “Cosentus.ai reflects our approach to RCM Al-built in-house, grounded in real workflows, and focused on helping practices operate more efficiently without compromising the patient experience.”
