transcosmos Releases HackSite, a Suite of Services That Helps Solve Website CX Challenges
Selects the right service to enhance operations with HackSite, a solution for website challenges
transcosmos inc . hereby announces that the company has released HackSite, a suite of services that helps clients increase their website CVR (conversion rate) and enhance CX (customer experience) at speed, building on the company’s abundant success record with more than 2,000 clients in the digital marketing field. HackSite service suite ranges from website surveys, VoC (voice of the customer) data analysis and utilization, social listening, planning and execution, analytics reporting to operations improvement proposal.
Websites, whether via desktop or mobile, are a critical touchpoint between businesses and users, a platform that makes-or-breaks service awareness, branding, user convenience and satisfaction. Given the evolution of IT and AI, however, service life cycles have become increasingly shorter in recent years, resulting in a situation where only a few companies operate their websites in a way that leads to successful service branding and sales channel expansion.
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With HackSite, transcosmos’s experienced website directors – who manage clients’ websites everyday – choose the right service to address website challenges that each client faces. To examine the current operational status, they perform quantitative and qualitative research, analyze VoC data including call, chat and social logs, and propose initiatives for improvement. transcosmos reports clients’ challenges identified from the survey, executes initiatives to help clients achieve KPIs, and ultimately enhances CX at speed.
- Process from survey to reporting (approximately 3 months)
1. Define websites and services for survey
- transcosmos will choose services that best address the website challenges clients face. For clients who have not clarified their challenges, transcosmos will recommend services after having an interview.
2. transcosmos director performs analysis, survey and plans initiatives (1 to 5 weeks)
- subject to change depending on log volumes.
3. Execute initiatives and collect data (approximately 4 weeks)
4. Present report and proposal for improvement (approximately 2 weeks)
- Service framework
- Pricing
Pricing: Starts from \3 million/3 months
Building on its position as a leading digital transformation partner in Japan, transcosmos will continue to offer digital marketing initiatives underpinned by its expertise in operational services, CX enhancement, and web analytics. Ultimately, transcosmos helps clients bring their services to the next level as their partner in driving digitalization.
- transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
- Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
