Trianz – a global digital transformation consulting and technology services firm – announced that Dennis DeGregor has joined its team as leader of the Analytics Practice. At Trianz, Dennis will leverage his deep analytics domain experience to continue growing the practice with an elevated emphasis on innovation to deliver the business impact for our clients.
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Dennis is an early adopter, innovator, and leader in the Customer Experience (CX) sector. Prior to Trianz, he has worked in senior leadership positions at Hewlett Packard (HP), Bank of America, Merrill Lynch, Allstate and CenturyLink, where he transformed the operating models from product-centric to customer-centric by leveraging innovations in strategy, analytics and technology.
As Worldwide Managing Director of CX at HP, he built and led a $1.4 billion P&L that developed the first cloud-based, advanced analytics and AI-embedded customer service and marketing platform offered globally as a managed service. During his tenure with Tata Consultancy Services (TCS) as the Chief Customer Strategist, he established TCS’s first Global CX Practice.
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Dennis has published two books on AI, advanced analytics and strategic data monetization to drive organic revenue growth and transform the customer journey – HAILOs: Competing on AI in the Post-Google Era and The Customer-Transparent Enterprise, which was nominated for a Forrester Groundswell Award.
“I’m very excited to begin this new journey with Trianz and am looking forward to sharing my client-centric and analytics expertise, setting the vision and culture, and championing the use of data in making key business decisions,” said Dennis DeGregor, Vice President – Analytics Practice, Trianz. “I’m passionate about analytics and find Trianz’s digital transformation journey, leadership, brand and capabilities, combined with their tireless commitment to innovation and excellence, very impressive. It’s an exciting time for the company and I’m thrilled to be joining at a moment of growth and opportunity for the business.”
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