-“Crossing the Chasm” author Geoffrey Moore and Figma Chief Customer Officer, Amanda Kleha to headline the event
-Exclusive event features new Totango innovations, customer success strategy sessions, executive networking, and insights from industry leaders.
Totango, the leading Customer Success Platform that unleashes the power of agile customer journey creation to transform the customer experience throughout the organization, today unveiled the lineup for its Global Executive Forum which is part of the Totango Customer Success Summit series. This exclusive event will take place on March 14-16 in the intimate setting of Carmel Valley Ranch, California. Confirmed speakers include senior executives from Extreme Networks, Waystar, HPE Aruba, Monster, CDK Roadster, ProctorU, SentinelOne, Radware, Zoom, Microsoft and more Customer Experience leaders.
“Totango technology and this event have been invaluable assets in cultivating the right customer success strategies that empower our public sector customers to create smarter, safer, and stronger communities,” said Paul Case, Vice President of Client Success at Tyler Technologies. “Whether you are new to customer success or have a mature practice, there is much to gain by coming together in-person to learn from the leaders in the field.”
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Best-selling author Geoffrey Moore will discuss his latest book, “Zone to Win” in the age of disruption. Amanda Kleha, Chief Customer Officer of Figma, the design-tech start up, will share her experience building customer success from the ground up.
Attendees will hear from Totango senior executives showcasing ground-breaking customer success innovations, as well as top customer success thought leaders from Extreme Networks, HPE, Nextiva, Varicent, Qlik, and others on the following topics:
- Scaling Customer Success During Explosive Growth
- Creating an Exceptional Customer Journey
- Crushing the Customer Risk Monster
- Going all in on No Touch Customer Success
- Closing the Loop on Customer Advocacy
- Breaking Silos to Supercharge Customer Adoption
“The rapid pace of technology innovation and the creation of more distributed workforces means that customer success needs to include more than CS teams,” said Guy Nirpaz, Founder and CEO of Totango. “Customer success technology must be embedded in every customer interaction of an organization. The latest Totango technology that we will unveil at this event is agile, intelligent, and the most user-friendly CS solution on the market.”
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