Zuper’s newest innovation brings built-in intelligence to field service – designed to support real jobs, real teams, and real-time decisions.
Zuper, the leading provider of intelligent field service management software, announced the launch of Zuper AI, the full-stack, built-in intelligence engine designed to transform field service operations. With Zuper AI, teams can eliminate manual effort, streamline execution, and act on insight – all within a unified platform purpose-built for service delivery.
Unlike traditional FSM tools that layer AI on top, Zuper AI is embedded from the ground up enabling contextual, intelligent automation across the full-service lifecycle. It taps into live job data to generate next-best actions and real-time guidance. From technician workflows to dispatch decisions, Zuper AI is always on, always relevant, and ready on day one.
“We’ve worked alongside field teams long enough to understand the pressure they’re under – managing real-time decisions, fragmented tools, and rising expectations,” said Anand Subbaraj, Co-Founder and CEO of Zuper. “Zuper AI is built on everything we’ve learned from that experience. It reflects the urgency, the complexity, and the need for systems that truly support the way service teams work. It’s a fundamental reimagining of what field service can be: an intelligent, agentic operating system that brings clarity, speed, and foresight into every decision. AI isn’t an add-on here – it’s built into the foundation, shaping how modern service businesses work, adapt, and lead in an increasingly dynamic world.”
Zuper AI brings clarity to complexity – capturing context on-site, reducing back-office busywork, and closing the loop between field execution and customer engagement. It reflects the realities of service work, where speed, accuracy, and coordination are non-negotiable.
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Zuper’s first set of AI features include:
- Expense Scanner: Technicians snap a photo of a receipt, and Zuper AI auto-captures the details, links it to the right job, and updates costs in real time – no manual entry required.
- Voice Notes: Spoken updates for checklists, notes, and photos are transcribed, edited, and translated by Zuper AI making documentation faster, clearer, and easier for the whole team.
- Job Walkthrough: As technicians capture photos and narrate tasks, Zuper AI creates a structured visual record – easy to review internally and seamless to share with customers.
- Job Summary: Zuper AI reads through notes, photos, and updates to create clean, actionable summaries so back-office teams can quickly see what happened, what was used, and what comes next.
- Call Summary: Zuper AI transcribes and summarizes customer calls automatically, capturing key decisions and next steps so CSRs and dispatchers stay fast and aligned.
- Responder: Zuper AI handles routine customer inquiries like job status and appointment confirmations using live system data, reducing ticket volume and freeing up the team for higher-impact work.
Early users across industries have already seen measurable results – field teams are saving time on every job, expenses are logged in seconds, and back-office review time is reduced from hours to minutes.
JT Ulyatt, CEO of Maven, said, “Zuper didn’t just build software – they climbed on the roof with us and as a result they nailed Zuper AI Walkthrough. It turns photos and voice notes into clear, shareable proof of the work, without slowing anyone down. The impact is huge for a roofing company like ours.”
Lisa Crocker, Chief Administrative Officer at Roof Doctors, said, “We looked at dozens of solutions before finding Zuper, and it’s made a real impact. Now with Zuper AI, our field teams are reducing manual entry and busywork, all within the app they already know and love. Plus, the multilingual translation makes communication smoother for everyone. Zuper keeps rolling out features that help us work faster and smarter. We couldn’t be happier.”
Zuper AI builds on Zuper’s broader vision to empower every field service professional to be their best and enable organizations to provide exceptional service to their customers. Recent product releases include Zuper Pay, Zuper Connect and Zuper Fleet. Together, Zuper’s platform orchestrates every part of a service business, from job creation to revenue collection, replacing fragmented tools with a single AI-native system.
Subbaraj added, “This is the new era of field service. With Zuper AI, we’re empowering businesses to move from reactive chaos to proactive precision and set a new benchmark for service excellence, and we’re just getting started.”
