WNS (Holdings) Limited , a leading provider of global Business Process Management (BPM) solutions, announced that WNS Denali has been recognized by Information Services Group (ISG) for its differentiated procurement capabilities in their March 2022 ISG Provider Lens™ Global Quadrant report. WNS Denali was named a ‘Leader’ in Procurement BPO Services and Digital Transformation Services for large accounts, and a ‘Rising Star’ in the same categories for midmarket.
The ISG Provider Lens™ report ranked service providers based on their ability to provide procurement BPO to enable more efficient procurement functionality and offer services that transform traditional procurement into a future-ready, digitally agile function. WNS Denali was cited for its “laser-like focus on procurement,” the strength and comprehensiveness of its service and innovation portfolio, strong client growth, and high customer satisfaction ratings. In addition, WNS Denali was recognized for having a robust selection of cloud platforms to address a range of needs, a strong investment plan to build and expand upon those offerings, and compelling procurement automation and RPA programs.
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“Already established as a Leader in previous ISG Procurement studies, WNS Denali’s significant and effective investments in portfolio and partnerships, and continuous improvement in internal efficiencies, further advance its leadership position in ISG’s 2022 Procurement BPO and Transformation Services Provider Lens study.”
The report also highlights how WNS Denali’s CPO TRAC cloud suite is helping to digitally transform client systems and operations. These offerings include ProjecTRAC, an end-to-end procurement project tracking and portfolio management platform; InsighTRAC, a next-generation CPO/CFO analytics and connected source-to-pay platform; KnowledgeTRAC, a digital platform for playbooks, category intelligence, collaboration and best practices; IntelliTRAC, providing market analytics derived from AI and machine learning; CategoryTRAC, a strategy and execution platform; and Procurement Intelligent Assistant (PIA), a self-service digital assistant for guided buying, process/compliance queries and status updates.
“We are fulfilling our vision by helping clients to optimize their procurement ecosystems and achieve critical business outcomes. Our combination of a holistic procurement mindset and a tailored, end-to-end perspective makes us unique, allows us to meet our changing clients’ requirements, and provides an avenue of transformation that creates optimal value to their business,” said Alpar Kamber, Executive Vice President – Procurement Services, WNS Denali.
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“Already established as a Leader in previous ISG Procurement studies, WNS Denali’s significant and effective investments in portfolio and partnerships, and continuous improvement in internal efficiencies, further advance its leadership position in ISG’s 2022 Procurement BPO and Transformation Services Provider Lens study.” – Bruce Guptill, Lead Analyst
Overall, ISG notes that WNS Denali’s continued growth in go-to-market offerings and expansion of an already comprehensive and innovative portfolio continue to push it further into the ‘Leader’ role. These strengths enable continuous improvement for both internal and external stakeholders. In terms of digital transformation, WNS Denali’s current array of offerings, automation capabilities and overall growth initiatives, such as investment in supply chain, continue to keep it in a leadership role.
