Verint’s August Events Feature Customer Engagement Innovation and Best Practices, Also Gaining Business Value from AI
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s event line up showcasing a series of Verint presentations at the Society for Workforce Planning Professionals’ (SWPP) annual event. Also featured are virtual events highlighting customer engagement best practices, and the impact of AI on security models and cognitive computing.
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“From Spreadsheets to Workforce Management: A Story of Growth, Transformation, and Innovation.”
SWPP: 2020 Virtual Summit for Workforce Management
SWPP is holding a virtual event throughout August focused on the latest trends, lessons learned and innovations in workforce management. Verint is participating in several presentations including:
Aug. 6, 11 a.m. ET
Verint’s Andressa Marlan, product strategy manager, and Marissa Nichols, director of portfolio market strategy, will present “The 20’s in a Time of Dramatic Change.” A century after 1920 kicked off a decade of dramatic social and economic change, 2020 is following its lead. Organizations now have advanced technologies to better adapt and overcome challenges. This session will illustrate how to use these technologies as businesses transform the ways they plan, schedule and communicate with employees.
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Aug. 18, 3 p.m. ET
Join this session to hear from MTD Products’ Samantha Thompson, quality and WFM specialist, and Jeff Marvin, WFM manager, as they present “From Spreadsheets to Workforce Management: A Story of Growth, Transformation, and Innovation.” MTD transformed their business by using Verint Monet WFM in the cloud to create efficient scheduling and staffing to track the most important KPIs. They removed manual work from forecasting empowering employees with visibility into their schedules and responsibility for their work. The solution also offered assistance to customers through additional channels including chat, social and more.
Aug. 21, 1 p.m. ET
Demo | Redesigning the Workforce Management Experience: Verint’s New User Interface
Join Verint’s Jordan Sackley and Lisa Elbe, solution consultants, for a demo to discover the WFM innovations that can help staff and managers work more efficiently and effectively.
Influitive Live
Aug. 5, 11:30 a.m. ET; Virtual Event
Verint’s Nancy Porte, vice president of global customer experience, will present “Who Owns the Customer?” Customer engagement is the new business imperative—and to avoid customer confusion and frustration—it needs to be an orchestrated effort.
Convergence of Fraud, Physical Security and AI to Increase ROI
Aug. 6, 1 p.m. ET; Online Webinar
Verint’s Alex Johnson, senior director of analytics and strategy, ToolCASE’s Sam Piccolotti, vice president of business development, and Redstone Federal Credit Union’s Jonathan Kirby, vice president, security and investigations, will explain how applying AI and a risk-based approach can help manage security vulnerabilities and detect and predict threats before fraud occurs. The panel will discuss how the shift from an autonomous security approach to a more structured convergence model can mitigate cyber and physical security vulnerabilities, and how new AI technologies factor into today’s security models.
Harnessing Cognitive Computing and AI
Aug. 11, 2 p.m. ET; Online Webinar
A new era of Cognitive Computing is unfolding, and its impact is already being felt across industries. Join Verint’s John Chmaj, chief KM strategist and senior practice director, and an engaging panel of industry experts as they discuss how building, refining, and reaping business value from cognitive computing systems and linguistic AI can help uncover strategic business insights from diverse content and more.
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