Verint®, The Customer Engagement Company™, today announced its schedule of June events where thought leaders will discuss the future of community, workforce engagement training techniques and unique approaches to improving customer experience in the government sector and banking.
The Future of Community
Community Roundtable Tech Thursdays
June 3, 12 p.m. ET
Join Verint’s Jen Snell, vice president product strategy and marketing, Verint Intelligent Self-Service, for this roundtable discussion that will take a deep-dive into the future of community technology with leading strategists from Higher Logic, Beezy and Verint. From AI to APIs and everything in between, the panel will discuss what to expect from community platforms in the next five years.
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Forrester CX North America 2021: How Atlantic Union Bank Builds Cross-Departmental CX
Forrester CX NA
June 7, 1:30 p.m. ET
Jason Huffman, senior vice president, director of customer experience, at Atlantic Union Bank, and Verint’s Eric Head, vice president, experience leadership will discuss how Atlantic Union Bank is maturing its Customer Experience (CX) program into a holistic enterprise experience department—incorporating changes that benefit employees and executives as much as customers.
GovTech How to Transform Citizen Engagement in a Post-COVID World
Government Technology Webinar Sponsored with AWS Marketplace
June 9, 2 p.m. ET
Constituents’ behavior is changing as they prefer self-service and social channels and expect informed, relevant and authentic interactions. There is also more data than ever—often locked in silos making it hard to synthesize, centralize and prioritize. Generational shifts in the workforce are also accelerating, and many employees expect to work from anywhere.
Verint’s David Moody, vice president and general manager, citizen engagement, Paula Stallcup, director, 311 Customer Service, San Antonio, Texas, and Peter Anderson, moderator and senior fellow, Center for Digital Government, explore how forward-thinking government leaders can meet this moment and deliver exceptional constituent experiences across multiple engagement channels.
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Techniques for Training, Coaching and Employee Engagement
CRMXchange Virtual Conference
June 10, 12 p.m. ET
With a dispersed workforce and an influx of complex and emotionally-charged customer interactions, maintaining employee engagement is more important than ever. Verint’s Trudy Cannon, director of go-to-market strategy, workforce engagement, will explain how the right training and coaching are essential to give employees the skills they need to provide effective, efficient service.
AI-Driven Interaction Insights Powering the Future of Real-Time Work
CX Connect, DestinationCRM Virtual Event
June 16, 12:30 p.m. ET
Today’s workforce is expected to handle large volumes of interactions across a wide variety of new topics and compliance requirements and customers expect their answers to be immediate, empathetic and accurate.
During this session, Verint’s Daniel Ziv, vice president, global product strategy, speech and text analytics will explore how interaction insights from speech, text and desktop analytics solutions can provide mission critical insights for contact center and customer experience executives and power a new set of solutions that can guide agents in real time.
How Banks Can Respond to Increasingly Complex Customer Journeys
Verint Webinar series
June 23 and June 30, 2 p.m. ET
Join Verint’s Kerim Tumay, vice president of marketing, Eric Head, vice president, experience leadership, and Karly Szczepkowski, research analyst, in June for the first two of this three-part webinar series. The COVID-19 pandemic and accompanying global recession has been the biggest threat facing retail banks in decades. According to the annual Verint Experience Index: Banking edition, the largest banks in the U.S. have continued to provide an excellent customer experience despite the challenges. Verint’s panel of experts will discuss additional context, data and recommendations for banks to improve their customer experience and how to meet post-pandemic expectations. Topics include the expanding customer relationship with technology and security; digital banking; trust and adoption of micropayment Apps such as Zelle and Venmo, and more.
