UJET Takes Overall Best of Enterprise Connect 2022 Award; Winners Announced in Four Other Categories
Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, announced that UJET was awarded the 2022 Overall Best of Enterprise Connect award for CX Intercloud, a new product that advances application redundancy for UJET’s contact center platform running across multiple public clouds. Enterprise Connect also announced winners for its four Category Awards: Best Innovation in Customer Experience; Most Innovative Use of AI; Best Innovation for Virtual Meetings; and Best Innovation for Meeting Rooms.
Read More: AxleHire Partners With Deliverr To Provide An ‘Amazon-Like’ Next-Day Delivery Experience To…
The other Finalists for the Overall Best in Enterprise Connect award are:
- Amazon Web Services: Automated Chatbot Designer, a recently launched feature of Amazon Lex that helps customers design conversational bots using existing conversation transcripts in hours rather than weeks.
- Five9: Agent Assist (Version 2.0).
- IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup.
- RingCentral: Meeting Summaries (Phase Two Version).
- Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.
The Winners and Runners-up for the Category awards are:
Best Innovation in Customer Experience
Winners (four-way tie):
- 8×8: 8×8 Agent Workspace.
- IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup.
- Journey: Journey Elevate Orchestration Engine
- LiveVox: SpeechIQ with Quality Management, seamlessly integrating multi-channel interaction analytics with robust quality management tools.
Read More: SalesTechStar Interview With Ryan Johnson, Chief Product Officer At CallRail
Most Innovative Use of AI
Winner:
- Virsae: VSM Everywhere, a cloud-based dashboard service that captures and analyzes critical performance and technical data in unmanaged Work From Home (WFH) environments.
Runner-up
- Thrio: ThrioRedact, a new AI-powered data loss prevention capability to help reduce the risk of personally identifiable information falling into the wrong hands.
Best Innovation for Virtual Meetings
Winners (tie)
- BlueJeans by Verizon: BlueJeans Studio, which brings professional-grade production tools to BlueJeans Events, giving organizations and creators the ability to easily produce TV-quality live streams.
- Vonage: For a product to be announced next month.
Best Innovation for Meeting Rooms
Winner:
- DTEN: DTEN Onboard
Runner-up
- Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.
“The Best of Enterprise Connect award winners and finalists all demonstrate the high level and vibrant pace of innovation occurring in enterprise communications and collaboration technology,” said Eric Krapf, Enterprise Connect General Manager and Program Co-Chair. “We congratulate all the winners and finalists for delivering on the promise of communications/collaboration technology at a time when enterprises continually need to improve their own customer and employee experiences.”
