transcosmos releases multilingual chat services powered by a Gen AI translation tool

Auto-translates customer-agent conversations without any bilingual agents

transcosmos inc. hereby announces that the company has developed Translingo SMART, a machine translation tool powered by generative AI (Gen AI), and released multilingual chat services. With Translingo SMART, businesses can now support their customers in as many as 15 languages (as of January 2024) without any bilingual agents.

transcosmos has developed Translingo SMART, its proprietary Gen AI translation tool in its Philippines office. Connecting a CRM system equipped with a chat function to Gen AI via middleware, Translingo SMART automatically translates conversations between customers and agents, enabling both to converse in their own languages. Ultimately, Translingo SMART offers a multilingual chat support without needing to assign bilingual agents.

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■Chat support (for illustration purposes only)

transcosmos will offer Translingo SMART to clients who use the company’s customer support services, enabling clients to provide customer support in languages they choose. Today, Translingo SMART supports 15 languages, namely, English, Japanese, Korean, both Simplified and Traditional Chinese, Tagalog, Thai, Vietnamese, Malay, Indonesian, French, German, Spanish, Italian and Portuguese, with more to come soon. As a first step, transcosmos will deliver the service in its ASEAN locations – the Philippines, Malaysia, Thailand and Indonesia – and will then expand the service to Japan, China, South Korea, the U.S. and European countries.

With its operations centers in Vietnam, the Philippines, Thailand, Malaysia and Indonesia, transcosmos delivers a series of services for each local market in the ASEAN region, including contact centers, digital marketing and e-commerce one-stop services. With the aim of assisting many more clients in offering greater CX to their customers, transcosmos will continue to provide a diverse range of services that help not only local companies, but also international businesses entering the local markets, expand sales and optimize costs.

• transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
• Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

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