Thought Industries Third Quarter Marks Debut of Advanced Customer Education Technology, Successful Industry Conference and Record Business Growth
Thought Industries, the world’s #1 platform for customer learning management (CLM), today announced the completion of a successful third quarter of 2021, which included more than 50 percent sales growth over last year. Other notable milestones included the unveiling of Thought Industries’ next-generation software platform, the Customer Learning Cloud, along with an industry-first on-demand center of excellence and the expansion of the executive leadership team. These advancements and growth reflect the increasing recognition that software-driven customer learning programs are critical to retaining customers and driving additional revenue.
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Thought Industries also added several new customers, including General Assembly, a leading source for learning programs that span a variety of formats, from fully instructor-led classes to asynchronous, self-paced courses. The company also provides training, staffing and career transition support, and partners with employers to help companies assess, source and transform talent.
“We were looking for a platform that could drive best-in-class learning experiences for a wide spectrum of blended learning needs, and fuel our competitive advantage in global skills-based, personalized learning, assessment and certification,” said Danielle Chircop, Chief Product Officer, General Assembly. “The Thought Industries platform offers the ideal blend of features to support personalized and customized learning, from multi language and translation capabilities to support for international data privacy and security standards. These features—combined with the platform’s scalability and Thought Industries’ deep bench of expertise—will be especially key as we accelerate our international expansion and chart our future as the industry leader in skills-based learning.”
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Notable Q3 highlights for Thought Industries include:
- Launching the Customer Learning Cloud, a new software platform to help companies create, publish and manage online and offline learning experiences for customers, partners and professionals. It also includes plans for an open architecture that will enable customers and partners to extend the platform for their own innovations
- Unveiling the Customer Learning Academy, an on-demand center of excellence that brings together research, education and community to help customer learning professionals maximize the impact and value of their learning programs.
- An integration with video assessment provider Bongo to offer experiential learning and soft skill development training within a real-world context to increase confidence and enhance learning outcomes for customers, partners and professionals.
- Appointing industry veteran Brian Childs to vice president of product marketing, a role that will include helping develop new learning models to impact customers’ businesses and also help shape the emerging CLM category.
- Hosting the second annual COGNITION conference, which brought together more than 500 B2B thought leaders, executives and customers to share their experiences and insights for building customer-centric learning programs that drive business loyalty and revenue growth.
- Achieving SOC 2 Type II certification, which verifies the Thought Industries platform’s security, availability and confidentiality.
- Announcing the winners of the COGNITION 2021 Customer Awards, which included organizations across industries using the Thought Industries platform to achieve measurable impact and provide exceptional learning experiences.
“The year 2021 is shaping up to be a pivotal point in the evolution of the customer learning management category, and we’re proud to be leading the way,” said Barry Kelly, CEO, Thought Industries. “Our Q3 milestones exemplify our commitment to continuing to push the boundaries of what’s possible for customer learning programs.”
