With New Innovations SpotOn Expands Its Practical, Purpose-Built Use of Artificial Intelligence Across Its Restaurant Platform
Following the announcement of its Knowledge + Community = Profit campaign, SpotOn is unveiling its significant AI advancements, reinforcing its commitment to building intelligent, integrated solutions that improve margins, save time, and simplify decision-making. SpotOn’s AI vision is guided by empathy and real-world practicality. At a time when consumer spending is slowing and operators are navigating unpredictable costs, SpotOn is democratizing AI for the independent restaurant community by designing practical tools that reduce the burden of back-office work and unlock clearer, faster decision-making.
As AI buzz reaches a fever pitch heading into the National Restaurant Association Show, SpotOn, the top-rated software and payments partner for restaurants, is cutting through the noise with a clear message: AI should empower operators, not overwhelm them.
Earlier this year, SpotOn piloted ‘Picked for You’ an AI-powered feature for its direct online ordering solution, SpotOn Order, developed in partnership with Amazon Web Services (AWS). Picked for You intelligently recommends menu items to online guests, helping drive a higher overall conversion rate and more orders for restaurants. In this case, SpotOn is leveraging AI to help restaurants personalize their customers’ online ordering experiences by basing menu recommendations on guest behavior and preferences, similar to the recommendation engine used by Amazon. The tool also takes into account day, daypart, most-viewed items and most-purchased items. Restaurants will see a larger volume of online orders and fewer abandoned carts while providing guests with a better online-ordering experience with no additional lift for staff.
“I think Picked For You is an extremely powerful tool to grow the online sales customer engagement, and I think it’s going to be a game changer,” said Steven DaPolito, Owner of Bisonte Pizza Co. in North Carolina.
And then to be showcased at the 2025 NRA Show, SpotOn will be unveiling a first-of-its-kind AI-powered tool to help restaurant operators cut costs.
Underscoring SpotOn’s commitment to delivering AI that’s invisible, intuitive, and impactful, these AI tools join Marketing Assist, launched in 2024, which automates personalized email and social media campaigns using guest data and business objectives—saving operators up to 5 hours a week.
“Restaurant operators need AI that fits into their workflow and helps protect their profit margin,” said Bryan Solar, Chief Product Officer at SpotOn. “That’s the core of our AI vision: practical, integrated technology that makes it easier for restaurants to do more with less—without compromising service quality or getting buried in complexity.”
SpotOn approaches AI the same way its restaurant clients approach hospitality—by listening, learning, and improving. Like chefs who adjust their menus based on guest feedback, SpotOn launches products that evolve with input from operators. Its AI vision spans the entire platform, using smart technology to reduce friction, uncover opportunities, and save operators time. At the core, SpotOn believes AI should be simple, practical, and built to boost margins while fitting seamlessly into everyday restaurant operations.
SpotOn will be showcasing its AI-powered tools—including Marketing Assist, Picked for You, and a brand new AI-powered solution—at Booth #6045 during the 2025 National Restaurant Association Show in Chicago.
