Case Studies Confirm Strong Gains in Customer Engagement and Operational Efficiency
Spherexx.com, a 25-year pioneer in data science and PropTech, is celebrating a new profit center milestone in multifamily leasing and operations technology. The company’s flagship product, ILoveLeasing CRM, continues to drive industry innovation—most recently honored as a Webby Award Honoree in the Software Services & Platforms – Marketing & Content Management category for its AI Assistant integration.
Originally launched in 2006, ILoveLeasing CRM has evolved into a powerful leasing performance engine with intelligent automation at its core. The latest AI Assistant is built on a generative AI platform and offers full transparency—detailing sentiment detection, interaction logic, and clearly defining when a prospect conversation is escalated to human staff.
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AI That Performs—And Proves It
ILoveLeasing AI engages apartment seekers with natural, agentic conversations through voice, text and email, offering real-time availability, product details, and tour scheduling synced to on-site staff and property management software calendars. It provides an AI Chat solution that will work in concert with ILoveLeasing. The platform transcribes inbound calls and voicemails into guest cards, mimics first-person follow-ups, and seamlessly integrates with major property management and accounting systems.
It even measures how many hours it saves onsite teams and scores staff phone performance—all while working alongside ILoveLeasing’s automated drip marketing engine that serves both leasing prospects and current residents with humanlike conversation. The AI is customizable: naming, trained for property details, sentiment, and out-of-bounds topic handoffs.
How Spherexx ILoveLeasing CRM AI+ Differentiates from Other AI CRM Software
- Directly integrated with a mature CRM, not a bolt-on
- Fully transparent to users and provides a feedback system
- Configurable AI workflow to do as little or much as the client requires
“Our experience with Spherexx has been exceptional. Spherexx ILoveLeasing software plus the AI digital agent has transformed our marketing efforts. We’ve been able to refine our ad budgets; I know exactly where our leads are coming from. The ability to deliver formal revenue management quotes inside I Love Leasing with our revenue management live pricing and accept applications online and book tours around the clock has significantly improved our occupancy and retention, without requiring extra effort from our team. Our onsite teams appreciate how user-friendly ILoveLeasing and its digital assets are. Spherexx has more than paid for itself tenfold,” Holly Parnell, CAPS, Property Supervisor, WillMax Capital Management, Inc., (current five-year Spherexx client).
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Additionally, ILoveLeasing reports aggregated resident and prospect reviews relating to the user’s apartment community. There is also competitor daily pricing and availability intelligence sourced by published leasing data.
Why is AI so valuable ?
- Appointments Gained: 33.5 %
- Leases Gained: 28 %
- ToursOccupancy Gained: 1.7%
- Emails/TextsLeads Gained: 14.4 %
- FasterAI vs Non AI Loss to Vacancy Save: 36%
- AI Response Times: 11.2 Hours Faster
- After-Hours Lead Engagement: 49 %
- Spherexx CRM + AI pays for itself with 9 days of vacancy of 1 unit per month.
Over half (51%) of all apartment shoppers submit inquiries outside of business hours. Many leasing teams underestimate how much advertising value is lost simply due to slow response times or unstaffed hours.
