SearchUnify, a leading cognitive search platform, bagged two silver Stevie awards for innovative product and the use of technology in customer service.
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SearchUnify won two silver Stevies at the APAC Stevie Awards 2020 for the Innovation in Business-to-Business Products and the Innovative Use of Technology in Customer Service categories.
The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 18 years.
Nicknamed the Stevies for the Greek word for “crowned,” the winners will be celebrated during a virtual (online) awards ceremony on Tuesday, 22 September.
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More than 1,000 nominations from organizations across the APAC region were considered this year in categories such as Award for Excellence in Innovation in Products & Services, Award for Innovative Management, and Award for Innovation in Corporate Websites, among many others.
SearchUnify was named the silver awardee for Innovation in Business-to-Business Products & Services. It helps firms analyze how people find information, bridge content & relevance gaps, and decipher how search trends impact self-service.
The solution also took home a silver award for Innovative Use of Technology in Customer Service. In addition to providing cross-platform search to agents, it comes with a suite of AI-powered apps that lower MTTR and elevate CX.
“SearchUnify once again proved that it’s no run-of-the-mill search solution,” said SearchUnify CTO Vishal Sharma. “We’re young and going against vendors that have been in the space for more than a decade. Yet, we’re leading the charge with innovation and constantly redefining industry standards.”
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