Rich Products Selects TCS for Intelligent Supply Chain Modernization to Improve Operations and Agility

Tata Consultancy Services to Help Global Food Company Harness Cloud-Based Artificial Intelligence and Machine Learning Platform to Enhance Integrated Planning and Agility in Meeting Changing Customer Demands

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has been enlisted by Rich Products to drive its end-to-end supply chain transformation – enhancing integrated planning and agility, and helping it meet changing customer demands.

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Rich’s supply chain supports the manufacturing of diverse food products, from cakes and icings to pizza, appetizers, and specialty toppings. Like other food companies, in the last decade, it has witnessed significant changes such as major shifts in products, consumption behavior, delivery channels, and the consumer experience. Adding to the challenges, the pandemic accelerated the need for agile and intelligent supply chains that enable companies to use ecosystem data and insights to make more informed plans and better decisions.

TCS will help Rich’s deploy a cloud-based planning platform to unify a variety of demand and supply data. Using artificial intelligence (AI)/machine learning (ML)-based data analysis and a digital twin foundation, the intelligent platform will autonomously predict issues, risks and opportunities. Rich’s will use these data-driven insights to increase its agility and accuracy in decision making while efficiently addressing business disruptions, transportation management, and changes in consumer demand.

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In addition, TCS will establish scalable integrations between Rich’s current technology landscape and the new platform to ensure end-to-end planning-to-execution visibility and orchestration. Unifying customer-, supplier-, and internal manufacturing-centric systems will provide insights to help Rich’s associates develop investment scenarios and make informed decisions – enhancing their competitive edge in the highly volatile food business.

“Data are like food ingredients. Unless you are using the proper tools, you may never get the optimal outcome,” said Yexi Liu, chief information officer, Rich Products. “With TCS, Rich’s end-to-end supply chain transformation is focused on harnessing the power of data by adopting agile technologies that will help us optimize operations, meet customer demand, and achieve continued success.”

“Companies leveraging scalable, resilient, and autonomous supply chain technologies stand to gain a competitive advantage during the pandemic and beyond,” said Dave Jordan, global head, Consulting & Services Integration, TCS. “With our deep domain knowledge, consulting-led offerings, and expertise in AI and ML, we will help Rich’s reimagine its supply chain to drive optimal investment decisions, while enabling faster product innovation and exceptional customer service.”

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