New technology to utilize natural language processing to enhance store associate experience and improve productivity
PredictSpring, a leader in omni-channel commerce and modern POS technology, announced the launch of a new AI-powered voice assistant enabling associates and managers to communicate with PredictSpring Modern POS in full natural language using voice-based interactions. The voice assistant effectively streamlines the customer service experience, resulting in improved efficiency and higher conversion.
PredictSpring Voice Assistant utilizes cutting-edge technology allowing for seamless interaction between store associates and POS systems by bringing natural language capabilities to the forefront of the retail industry. PredictSpring’s latest technology can understand complex voice interactions, offer responses to various requests and respond to operational commands. With voice commands, associates can effortlessly access customer profiles, send texts, view product availability, add important notes to customer profiles, view BOPIS orders and check store analytics.
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“In a rapidly changing retail landscape, PredictSpring continues to lead innovation by integrating natural language capabilities and voice search into our POS systems”
“In a rapidly changing retail landscape, PredictSpring continues to lead innovation by integrating natural language capabilities and voice search into our POS systems,” said Nitin Mangtani, Founder & CEO, PredictSpring. “This new voice assistant is more than just a technological advancement—it’s a step towards a fully interactive and conversational shopping experience.”
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Key Features and Benefits:
- Natural language understanding: The voice assistant can interpret and respond to complex commands (i.e., “Show me leather jackets” or “Start a cycle count”), offering a hands-free, voice-guided experience.
- Enhanced associate and customer engagement: Through targeted queries, associates can quickly find products, view profiles, or complete transactions, all via voice commands.
- Speed and operational efficiency: Retail staff can operate the system effortlessly, speeding up processes and allowing more time for customer interaction.
- Reduced training costs: Providing a natural language interface with voice commands reduces the training costs associated with on-boarding new employees in the stores.
- Customer self-service: Customers can now easily interact with the POS system when searching for a specific product or going through self-checkout.
Modern POS systems have evolved into a complete operating system for stores with functionality ranging from checkout, returns, store fulfillment, clienteling, omni-channel and inventory management, demonstrating the need for simplicity and ease of use through new technologies such as PredictSpring’s AI-powered voice assistant. This new feature is available immediately to all PredictSpring Modern POS customers in the United States, UK, Australia and Canada and will be rolled out internationally in 20 additional countries in the coming months.
