Plantt, the Customer Experience Optimization Platform, announced the completion of their seed round in the sum of $1M, led by GoAhead Ventures and angel investors.
According to Gartner, by 2022, 70% of customer interactions will involve AI-based technologies. COVID-19 helped speed up the adoption of online support platforms and processes, but many companies are finding it difficult to match the unexpected demand and scale their support organization fast enough, leading to violated SLAs and drops in customer satisfaction.
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Plantt finds the bottlenecks in these processes, then automates and optimizes them. Once connected, Plantt scans the organization’s customer support platforms, analyzing existing interactions and conversations, and then pinpoints the slowest and most cumbersome areas. Then, with one click, Plantt’s AI-driven platform will automate the most common conversions.
With Plantt, companies gain clear insights into what processes and questions they should automate, and which conversational design can help solve the customer’s issue. Plantt does all of the “heavy-lifting,” and creates a tailor-made experience for each customer and query. Plantt is a learning platform that evolves over time, able to answer new questions and queries as they arise.
These capabilities allow organizations to dramatically reduce their support SLAs, ensuring their support staff focuses on advanced use cases that cannot be automated.
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