MiaRec Featured as Core Performing Vendor on the CMP Research Prism for Automated QA/QM Showcasing Capability in Customer Contact and CX Technology
MiaRec proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for Automated QA/QM. This respected framework highlights MiaRec as a Core Performing provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through Automated QA/QM.
We’re honored to be recognized as a Core Performing vendor by CMP Research. This acknowledgment affirms our mission to empower contact centers with AI insights that go beyond QA.”
— Gennadiy Bezkorovayniy, CEO of MiaRec
Read More: SalesTechStar Interview with Don Cooper, Vice President of Global Alliances at Aras
MiaRec helps CX leaders gain full visibility into customer interactions and take action with confidence. The platform combines automated quality management (Auto QA), AI-generated CX metrics like CSAT and NPS, and business-impact insights—all without relying on surveys or manual analytics. With flexible customization and intuitive dashboards, MiaRec empowers teams to improve service quality, reduce churn, and uncover growth opportunities—at scale.
The CMP Research Prism for Automated QA/QM evaluated seventeen solution providers, including MiaRec and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data across ten investment criteria.
Read More: How SalesTech is Reshaping Buyer-Seller Dynamics?
“We’re honored to be recognized as a Core Performing vendor by CMP Research,” said Gennadiy Bezkorovayniy, CEO of MiaRec. “At MiaRec, we believe Automated QA is no longer just a quality assurance tool—it’s a strategic advantage. This acknowledgment affirms our mission to empower contact centers with AI-driven insights that go beyond QA to deliver true business intelligence.”
Nicole Kyle, Managing Director of CMP Research, adds, “With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions. CMP Research Prism was created to assess solution providers like MiaRec equip buyers and influencers of the customer contact and CX technology stack with insights to inform their investments.”
CMP Research Prism is the only marketplace assessment framework built exclusively for customer contact and CX executives. The Prism helps customer contact leaders and CXOs differentiate solution providers in a complex market and make more informed, confident investment decisions that future-proof the CX technology stack. Prisms are updated every six months and upcoming technology assessments will cover chatbots/virtual agents, BPO, and workforce management.
