Lucidworks launches Connected Search as the first available application on Springboard and shares annual product strategy, including updates to flagship product, Fusion
Lucidworks, the provider of next-generation AI-powered search applications and pioneer of the Connected Experience Cloud, today announces a new SaaS platform, Springboard, and a roadmap for new applications and updates to Fusion. Connected Search is the first application now publicly available on Springboard. This application makes site search easy for customers who want highly relevant, cost-effective, on-site search at scale with no operational burden. Lucidworks built Springboard to answer the market need for a cloud-native search platform that is scalable, easy for any business user to set-up and manage, and outcomes-driven.
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Springboard is a multi-tenant SaaS platform that powers applications for search, browse, and discovery. Applications built on Springboard improve time-to-value, simplify maintenance, and deliver relevancy out-of-the-box so customers can use search to solve their most challenging business problems. Springboard is the only platform that offers outcome-optimized solutions for non-technical users who are deploying search to improve interactions in the customer lifecycle.
“Lucidworks has been solving complex search challenges for the past decade, and Springboard is our answer to what the market and our customers need in today’s digital-first environment,” said Will Hayes, CEO, Lucidworks. “The Springboard design philosophy is that high-quality search at scale should be easy for anyone to deploy and cost efficient. Customer feedback drove our roadmap of applications for specific solutions, including our first publicly available application, Connected Search. We’re making it easy for customers to create connections between people, capture and understand signals that show preference and intent, and improve the total experience for customers, service agents, and employees without requiring search or development experience.”
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As the first application available on Springboard, Connected Search offers a flexible, fast and easy-to-use search and insight engine with push-button AI, guided workflows and optimized analytics that offer real outcomes at scale. Early access customers span a wide range of industries, including healthcare technology, public services, utilities, and software. These early access customers report improved relevancy and increased clickthrough rate with Connected Search.
“At IPRO, we needed a partner who understood how critical it is to quickly deliver the most up-to-date, accurate information to our customers,” said Jeremy Heckathorn, IPRO, Corporate Systems Manager. “We saw that Lucidworks had the ability to surface the most useful information within our help and training content for users when they needed it, allowing us to expand the value they get from our eDiscovery and information governance solutions without draining our internal resources. With Lucidworks Connected Search we can easily set up and manage a site search experience that provides the most relevant results and insights for our customers.”
