While parts of the industry gather to talk about the future of mystery shopping, ISC-CX is already building it. With the launch of its AI-powered CX Intelligence Framework, the company unveils a bold innovation that redefines how customer experience is measured, understood, and improved.
While parts of the industry gather to talk about the future of mystery shopping, ISC-CX is already building it. With the launch of its AI-powered CX Intelligence Framework, the company unveils a bold innovation that redefines how customer experience is measured, understood, and improved.
“Some talk about the future of CX. We prefer to launch it,” says Hannes Holzer, Head of IT of ISC-CX
This next-generation framework blends classic in-store evaluations with cutting-edge AI technology – including emotion recognition, behavioral pattern analysis, and geo-based insights. The result: a truly dynamic, real-time, and globally scalable view of the customer experience.
Read More:Â SalesTechStar Interview with Alberto Benigno, Chief Sales Officer at Wildix and Founder of Sales Elevate Lab
“Some talk about the future of CX. We prefer to launch it,” says Hannes Holzer, Head of IT of ISC-CX.
The CX Intelligence Framework is more than just a tool – it’s a strategic shift. It enables companies to move from fragmented reporting to seamless, actionable insights across entire customer journeys. Early pilot programs across various industries have shown measurable results:
- Higher conversion rates
- Sharper operational steering
- Stronger customer satisfaction
Read More:Â SaaS Companies See Unprecedented Growth Through Strategic Social Media Marketing
By combining decades of expertise with advanced data science, ISC-CX once again sets the standard for the mystery shopping industry – and shows what’s possible when technology and customer insight go hand in hand.
