Intradiem Named “Hot Vendor” by Leading Analyst Firm
Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative
Intradiem, a leading provider of intelligent automation solutions for contact center and back-office teams, announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc.
“Improve Agent Engagement and Productivity the Easy Way.”
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Intradiem’s AI-powered intelligent contact center (ICC) platform features unique real-time automation capabilities to efficiently manage contact center workflows and customer service team activities. The platform’s configurable automations allow users to define rules that match internal best practices and process millions of data points in real time to improve operating efficiency, agent engagement, and customer experiences. A recently released Total Economic Impact (TEI) study concluded that organizations leveraging Intradiem’s platform can achieve a 342% ROI over three years and recoup their investment in less than six months.
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“We believe our inclusion in the Hot Vendor report by Aragon Research confirms the value of our strong commitment to innovation,” said Matt McConnell, CEO of Intradiem. “Our AI-powered automation platform enables companies to be more agile in serving their customers, which provides a critical productivity boost while improving employee engagement and the end-customer experience.”
