HFS Research cites Genpact’s AI-driven supply chain innovation, well-established as-a-service operating model, and measurable financial impact
Genpact, an agentic and advanced technology solutions company, announced its recognition as a Horizon 3 Market Leader in the HFS Horizons: Intelligent Supply Chain Services, 2025 assessment. HFS Research highlights Genpact’s AI-optimized supply chain operations, technology innovation, deep domain expertise, and proven ability to deliver outcome-based supply chain transformation at scale.
“Genpact has adroitly fused its as-a-service operating ethos with domain-tempered AI, positioning itself as a lodestar of measurable supply chain value,” saidAshish Chaturvedi, Executive Research Leader, HFS Research. “Its agentic innovations, particularly in planning and orchestration, have cemented its role as a catalyst of tangible fiscal efficiency across its core client portfolio.”
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What makes Genpact stand out? According to HFS:
- As-a-service operating model: The report highlights our well-established outcomes-focused model spanning planning, sourcing, order management, logistics, and aftermarket services. Standout offerings include planning-as-a-service, control-tower-as-a-service and order management-as-a-service
- Deep technology expertise: Our large pool of tech-trained talent across Kinaxis, Blue Yonder, ketteQ, ServiceNow, Microsoft, AWS, Databricks, and Celonis enables seamless execution and innovation
- AI and agentic innovation: HFS notes the use of packaged agents for demand and supply planning, sourcing, order orchestration, predictive logistics, and field support, along with significant advancements in agentic-powered Genpact Order Assist, inventory management, digital twins, and process-mining overlays
“Clients need partners who can fuse real-world operational expertise with next-generation AI,” said Gopal VK, Supply Chain Services Business Leader, Genpact. “Our agentic supply chain solutions, advanced analytics, and AI-driven planning help organizations make faster decisions, unlock savings, and build resilient, future-ready operations.”
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The report spotlights a few examples of Genpact’s supply chain solutions delivering real financial and operational impact.
- A global food and beverage leader saved $99 million (€85 million) with an integrated planning hub
- A major packaged and frozen foods company unlocked over $50 million in savings by modernizing end-to-end planning
- A life sciences company boosted customer experience by 10%-20% after transforming order management
- A food and beverage company saw a 25%–35% reduction in cost-per-order by improving truck utilization
