New Integration Allows IT and HR Teams to Create Automatic Tickets, Transcripts from Conversations
HappyFox Inc., makers of a top-rated help desk platform, today announced a new voice integration with Dialpad, the industry leader in AI-powered communication and collaboration, that will provide a seamless customer experience via AI-powered calling, conferencing and contact centers accessible through a trusted help desk platform.
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This integration with Dialpad allows users the option to bring all of their work into one platform, HappyFox, from social media conversations to important phone calls. Leveraging Dialpad, HappyFox agents can receive inbound calls and initiate outbound calls from the In-App Dialpad Widget, as well as create tickets automatically for any inbound or outbound call. Tickets contain summary information alongside a link to a recording. Voicemails can also be recorded and automatically converted into HappyFox tickets for smoother resolution and analysis.
Dialpad’s proprietary AI, Voice Intelligence (Vi™), improves the value of calls and meetings by transcribing and analyzing each conversation in real time, revealing sentiment, providing coaching and collecting action items. Through this integration, HappyFox continues to build a truly all-in-one help desk system dedicated to providing better and faster support to customers.
“Integrating with Dialpad allows HappyFox users to become more efficient and effective, especially through automatic ticket creation,” said Shalin Jain, Founder and CEO of HappyFox. “The ability to turn a spoken conversation into a transcript, a ticket and action items through Dialpad is a game changer for many of our users and will allow them to better serve their customers’ needs.”
Earlier this year, HappyFox announced its new Assist AI tool would integrate with Slack to allow users to resolve tickets in Slack in real time, deflecting up to 40% of IT tickets in initial observations. The integration with Dialpad is in addition to HappyFox’s voice integrations with Aircall and RingCentral, and rounds out an impressive library of in-app integrations and widgets.
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