Leading conversation analytics platform embraces AI to revolutionize call tracking
CallTrackingMetrics, a global conversation analytics company, announced the launch of its AskAI Summaries feature and VoiceAI feature, marking a momentous year of AI innovation.
“AI is no longer a future trend; it’s the present reality shaping the tech industry,” said Todd Fisher, CEO and co-founder of CallTrackingMetrics. “At CallTrackingMetrics, we believe AI is the key to unlocking unparalleled customer experiences. By leveraging AI, we’re focused on empowering businesses to understand their customers on a deeper level and deliver personalized interactions that drive results.”
Modern businesses struggle to keep pace with the volume and variety of customer interactions, making it difficult to capitalize on valuable feedback and opportunities. AskAI Summaries offers a comprehensive suite of summary types designed to extract the most relevant insights for an organization’s needs.
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Additional benefits of CTM’s AskAI Summaries tool include:
- Chronological summaries for detailed meeting follow-ups
- General insights for quick decision-making
- Q&A recaps to track customer inquiries
- Sales-focused analysis for opportunity tracking
- Demo breakdowns for product presentation insights
- Customer success insights for relationship management
- Project kickoff summaries for alignment and accountability
Through CTM’s integration with Salesforce, AskAI Summaries transforms conversation insights into actionable tasks. The system automatically assigns follow-ups to the appropriate team members by intelligently analyzing conversation content, streamlining workflows and maintaining accurate Salesforce records.
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In addition to the new AskAI Summaries, VoiceAI is the latest entry in CallTrackingMetrics’ suite of AI-powered tools. VoiceAI is a revolutionary new feature that elevates your customer service experience. With VoiceAI, you can effortlessly set up an AI-powered assistant to handle after-hours or overflow phone calls.
VoiceAI seamlessly schedules appointments, takes messages, and significantly reduces the need for additional staffing during off-peak hours.
