Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has earned Frost & Sullivan’s Competitive Strategy Leadership Award for its extensive portfolio of Avaya OneCloud healthcare solutions.
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The firm recognized Avaya based on its healthcare-specific portfolio of solutions capable of being adapted to a wide range of healthcare use cases, along with its ability to assess and respond to the industry’s particular requirements. The company’s global footprint, strong brand and track record, and possession of the necessary know-how to quickly adapt to a rapidly-changing environment placed Avaya in a position that very few other organizations can claim.
Healthcare providers across all facets of the industry are a priority for Avaya, and the company works with 80 percent of the Health and Life Sciences Fortune 500 Companies, and 12 of the top 20 U.S. hospitals rely on Avaya OneCloud communications solutions, including Avaya Spaces and Avaya OneCloud CPaaS.
Avaya solutions for Healthcare include:
Care Team Collaboration
- Improve care coordination with mobile collaboration across the entire health system
- Increase time with patients by enabling the care team to engage with the right resource by name, patient assignment or role
- Ensure collaboration is integrated into clinical workflows and applications for improved patient quality and experience
Patient Access & Services
- Improve the patient experience with a rich multi-touchpoint solution driving improved access, revenue cycle and care plan adherence.
- Reduce no-shows and leakage and improve pre- and post-procedure instructions by leveraging automation, proactive engagement and digital deflection in communicating with patients.
- Allow patient representatives to focus on the most critical patient inquiries through automation and digital deflection of more routine inquiries and communications.
- Leverage integrations with EHR, business applications, customer portals for contextual communications with patients and members.
Virtual Care
- Reduce avoidable emergent and urgent care and better manage population health through telehealth triage.
- Improve quality metrics and staff efficiencies with remote monitoring, bedside consult and virtual rounding on industry-leading video devices and cloud collaboration.
- Deliver provider, patient and scheduler tools and workflows truly needed for one-click virtual visits for physician and mental wellness.
- Improve home and end-of-life care with immersive collaboration with the patient, family and entire care team in the home and remotely.
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