ASAPP contact center AI solutions combine with Genesys Cloud to help companies reduce operational costs, improve agent effectiveness, and provide a better customer experience
ASAPP, a research-focused artificial intelligence cloud provider, has made its contact center AI software available on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
“Contact centers continue to struggle with the dilemma of sacrificing a great customer experience for cost containment”
ASAPP gives Genesys customers the ability to more easily and effectively automate interactions, augment agent support, and leverage business insights. Benefits include reduced operational costs, improved agent effectiveness, and a better customer experience.
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“Contact centers continue to struggle with the dilemma of sacrificing a great customer experience for cost containment,” said Priya Vijayarajendran, ASAPP’s president of technology. “Our mission is to solve this problem with AI solutions backed by one of the most robust research teams in the industry who’ve made the user experience their top priority. Equally important, we give customers peace of mind with solutions that have been battle-hardened by global enterprises needing to leverage some of the largest, most complex and data-rich technical environments in the world.”
ASAPP solutions on the Genesys AppFoundry include ASAPP GenerativeAgent, ASAPP AutoTranscribe, and ASAPP AutoSummary.
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ASAPP’s solutions are available with Genesys Cloud™, the AI-powered experience orchestration platform that helps organizations offer frictionless and connected customer and employee experiences. With Genesys Cloud, businesses can coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, native, turnkey AI and end-to-end journey optimization.
