FOCUS for Salesforce™ – iOS and Android Voice Interface Released on the Salesforce AppExchange

By STS News Desk On Sep 27, 2018

FOCUS for Salesforce is the First Voice Interface for Salesforce Applications

Over 35 commands are available by voice or touch. The five most frequently used are at the top for convenience.

FOCUS for Salesforce from Voice Technology Solutions has passed the Salesforce security review process and is immediately available through the Salesforce AppExchange with the FOCUS SF mobile app interface for iOS and Android available on iTunes Store and Google Play Store.

“FOCUS is the first solution with a voice interface to Salesforce,” said Dave Loftus, Voice Technology Solutions CEO.

FOCUS for Salesforce enables Salesforce users to Log Calls, make Calls, send Text messages, find information, update records, and Create Tasks and Events completely hands-free from any iOS or Android mobile phone. FOCUS users save time by not having to sit in coffee shops to put in data and FOCUS SF stimulates Salesforce adoption since more value-added data is easier to enter by voice and improves everyone’s productivity. For example, a sales rep can log call information, create a task and update an opportunity while walking from a meeting to their car.

“We chose Salesforce as the first CRM platform that FOCUS would enable with voice activation,” said Loftus, “because we know managers of Salesforce users are clamoring for ways to get rich, accurate data into Salesforce without burdening their field teams. FOCUS is the game-changer they have been looking for.”

Voice Technology Solutions’ voice-to-text technology, noise cancellation engines and dynamic field mapping are built into the FOCUS mobile app that interfaces with the FOCUS for Salesforce connected app that runs in each client’s Salesforce org. FOCUS uses the standard Salesforce Mobile SDK with OAuth security so each user can only access the data their permissions allow on Leads, Contacts, Accounts, Opportunities and Cases. Salesforce admins control which fields are accessible for each FOCUS command and Salesforce object.

FOCUS runs on iOS and Android mobile phones and is available for Salesforce Enterprise, Unlimited and Professional versions. It is priced at $240 per user per year.