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Nuance Awarded #1 End-To-End Coding, CDI, Transcription & Speech Recognition Technology Solution Rating For 8th Consecutive Year By Black Book Research

Nuance maintains the highest industry client satisfaction ranking for informatics in the evolving enterprise-wide software market for front, middle and end coding & clinical document processes.

Black Book Research announced Nuance Communications has once again been named the leading vendor for End-to-End Healthcare Coding, Clinical Documentation Improvement, Transcription and Speech Recognition Technology. The performance results emerge from 3,250 survey responses from 203 hospitals and 2,263 physician practices.

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Black Book noted that Nuance’s clinical documentation improvement programs for both inpatient and outpatient care are receiving top client recommendations for evolving to meet changing rules and regulations. The growth of value-based care initiatives and the extended application of hierarchical conditions categories continued to increase the implementations of CDI into ambulatory care. Ninety-six percent of physician groups and practice associations participating in the survey confirmed the need to build more successful CDI programs to meet the complex challenges of outpatient services as practices transition to new payment schemes with payers.

“The convergence of front and back end coding processes with revenue cycle and clinical documentation improvement is powered in the middle by artificial intelligence and cloud applications, as a result, driving the success stories of Nuance clients in 2020,” said Doug Brown, managing partner of Black Book.

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Other top-scoring vendors as marked by currently implemented end-to-end coding and CAC CDI software clients include Optum360, Waystar, Change Healthcare, Aquity, Streamline Health, Ciox Health, Dolbey, himagine and 3M Health.

“Better data and outcomes across the continuum of care is a proven expertise in healthcare setting Nuance Communications apart and as the leader in conversational AI innovations and computer-assisted documentation solutions bringing intelligence to clinical workflows,” said Brown.

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