LeanIX SaaS Management Survey 2021 highlights a lack of standardized processes and clearly defined roles in SaaS management today, leading to widespread challenges
SaaS adoption in the enterprise continues to grow at an accelerating pace. Indeed, 70 percent of international IT leaders surveyed in a new study published today by LeanIX report strong SaaS growth over the last two years, in some cases doubling the number of SaaS applications in use over that time. However, the discipline of SaaS management across organizations lags behind this growth. Effective SaaS management suffers from an absence of purchasing processes tailored to the unique benefits of SaaS. Organizations surveyed have also been slow to implement tools purpose-built for SaaS management, instead relying to a large extent on manual processes and Excel.
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Tools and processes aside, the survey also found no common standards when it comes to responsibility for SaaS management. In 80 percent of the companies surveyed, SaaS management can involve four or more departments. The enterprise architects surveyed indicated that the challenges associated with SaaS management, including poor visibility into SaaS application portfolios, are having an impact on their efforts to continuously transform the IT landscape in their organization. With this in mind, many expressed interest in the concept of a SaaS Center of Excellence, believing that their organization could benefit from the guidance one might provide. Unfortunately, the majority of enterprises have not even begun discussing the implementation of such an initiative.
As SaaS adoption continues to grow in the enterprise, IT leaders need to adopt a structured, focused approach to SaaS management. As LeanIX CEO André Christ puts it, “Those who establish a functioning SaaS management system will gain access to the detailed, timely information needed to make data-driven decisions about their SaaS application portfolio. This will provide two benefits: On the one hand, it can prevent security and compliance issues. On the other hand, it’s the only way to take advantage of the special benefits SaaS has to offer.”
André explains why companies need to take action now in the following way: “We see that organizations are not prepared for the challenges posed by SaaS. This is a big problem. The famous phrase ‘software is eating the world’ now needs to be updated: SaaS is eating software. This development cannot be stopped. Those who rethink their approach now will be on the right course for managing their IT landscape into the future.”
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