Evolve IP Recognized in 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the Fifth Time

By STS News Desk On Aug 20, 2021

Evolve IP Recognized in 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the Fifth Time

World-Class Omnichannel Contact Center Integrates Seamlessly with Microsoft Teams and Digital Workspaces to Improve Agent Productivity and Support Remote Working

Evolve IP, a leading international service provider of Work Anywhere™ solutions, today announced that it has been named in the 2021 Gartner Magic Quadrant™ for Contact Center as a Service (CCaaS). This recognition marks Evolve IP’s fifth consecutive recognition in the Magic Quadrant, which evaluates leading CCaaS technology providers and their ability to deliver on end-user needs.

Evolve IP’s unified omnichannel contact center solution delivers all of the award-winning features that businesses need to improve agent productivity, support remote working, and enhance customer experience. It offers higher value than comparable solutions and also has one of the highest user ratings, 4.8 out of 5 stars, and a 92% client recommendation rate on Gartner Peer Insights.

“We are thrilled to be included in the 2021 Gartner Magic Quadrant for Contact Center as a Service for the fifth consecutive time. We have a distinct market differentiation compared to pure-play contact center providers. Not only are we priced lower than comparable solutions but are one of the only technology providers that provides integrations with Cisco UCaaS, Microsoft Teams and Managed DaaS offering,” said Evolve IP’s Chief Strategy and Innovation Officer, Scott Kinka.

“The pandemic forced contact centers to spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change towards remote and hybrid working, IT and contact center leaders are looking at better ways to connect agents to the contact center solution and critical applications they need to do their jobs. No one besides us puts all of this in a single solution, allowing employees to work anywhere, productively and securely,” said Evolve IP’s Chief Strategy and Innovation Officer, Scott Kinka.

Evolve IP’s contact center solution enables businesses to connect their contact center with the rest of the organization and create a world-class customer experience, including:

Omnichannel with voice, chat, text, email, callback, and more
Full integration with enterprise-class unified communications or, it can be deployed with customer’s existing PBX or as a standalone
Flexible work-from-home deployment options with integrations for Microsoft Teams and Digital Workspaces
Flexible pricing structure and best market value
AI-driven speech analytics and call recording
Workforce management
Business intelligence and reporting
Robust IVR and callback capabilities
Out of the box integrations for commercial business applications and CRMs like Salesforce.com
3rd party audited for regulatory compliance
Ability to work and hire anywhere

Disclaimer:* Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021

The Magic Quadrant for Contact Center as a Service was named as Magic Quadrant for Contact Center as a Service, North America till 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

CCaaS Contact Center as a Service Evolve IP Gartner News Work Anywhere