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Everest Group Recognizes Accenture as a Leader in Platform IT, Salesforce and Duck Creek Services in Insurance

Accenture has been named a Leader in three new reports by analyst firm Everest Group which assessed providers on platform IT, Salesforce and Duck Creek services in the insurance industry.

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“Accenture differentiates itself in platform IT services via top-tier partnerships, including with Salesforce and Duck Creek as well as with a diverse range of third-party platforms, from core platform providers to enterprise workflow platforms and digital experience platforms”

Accenture is ranked the highest across both assessment dimensions — Vision & Capability and Market Impact – and positioned as a Leader in two reports: the inaugural Everest Group Salesforce Services in Insurance PEAK Matrix® Assessment 2022 and Everest Group Duck Creek Services in Insurance PEAK Matrix® Assessment 2022 — the latter for the second consecutive time. It was also named a Leader in Everest Group Insurance Platform IT Services PEAK Matrix® Assessment 2022, a new report, measuring highest in Vision & Capability.

Everest Group notes that the insurance industry is heavily burdened with obsolete legacy systems, talent shortages and resistance to change. In addition, it states that consumer needs, habits and expectations, which were gradually evolving pre-COVID-19, have radically shifted during the pandemic, spurred by the demand for compelling online experiences.

According to Everest Group, Accenture has a well-balanced services portfolio that helps to address insurers’ needs across their platform-based modernization journey from strategy to implementation, enhancement, cloud migration and maintenance services. Additionally, the report states that Accenture offers a strong mix of onshore and nearshore resources, which helped ensure business continuity for its clients during the pandemic.

“Accenture differentiates itself in platform IT services via top-tier partnerships, including with Salesforce and Duck Creek as well as with a diverse range of third-party platforms, from core platform providers to enterprise workflow platforms and digital experience platforms,” said Aaditya Jain, practice director, Everest Group. “Clients recognized Accenture’s strong resource quality, effective management of large-scale platform implementations and robust change management capabilities.”

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Steve Murphy, a senior managing director at Accenture and global technology lead for its insurance industry group, said, “We appreciate this recognition from Everest, especially given their deep knowledge of the insurance industry. The industry specific solutions provided by these platforms can help insurers create new products faster, improve the customer experience with data and analytics and embrace the cloud for increased agility and cost savings. Accenture is committed to bringing our clients best in class insurance industry knowledge, deep technology expertise, and assets and integration accelerators for the platform ecosystem.”

The reports analyzed various service providers on capability-related dimensions and were based on RFI responses, client reference checks and an ongoing analysis of the insurance IT services market.

Everest Group’s Platform IT Services in Insurance PEAK Matrix® Assessment 2022 can be viewed here; Duck Creek Services PEAK Matrix® Assessment 2022 here; and Salesforce Services in Insurance PEAK Matrix® Assessment 2022.

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