TIBCO Software Inc., a global leader in integration, API management, and analytics, announced the appointment of Jeffrey Hess as its senior vice president of customer excellence. Hess will drive the transformation of the company’s customer engagement, expanding adoption of the TIBCO Connected Intelligence Cloud platform.
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Hess’ experience in customer success spans more than two decades. He has successfully led teams at enterprise software companies, including SAP and BMC Software, by aligning go-to-market strategies to create differentiated and unique experiences for customers. Most recently, as the senior vice president of worldwide pre-sales and customer experience at BMC Software, Hess developed a modernized end-to-end customer experience and created a unified, high-performing global organization to support all critical go-to-market activities.
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“At TIBCO, we are committed to helping our customers make faster, smarter decisions,” said Dan Streetman, chief executive officer, TIBCO. “Jeff brings unique experience in value engineering, pre-sales, and customer success, having worked with customers around the world and across every industry. He understands how to help customers achieve breakthrough results, and he will accelerate further improvements in our customers’ experiences, ensuring they gain the full value of the TIBCO Connected Intelligence Cloud platform.”
“I’m thrilled to join TIBCO to build on the exceptional customer experiences its technology enables,” said Jeffrey Hess, senior vice president of customer excellence, TIBCO. “Our success is entirely built on the success and value achieved by our customers. Leaders in every vertical industry count on TIBCO to turn their data into innovation, and I look forward to leading our global organization to elevate our customers’ experiences to the next level.”
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