ConvergeOne, a leading global IT services provider of collaboration and digital infrastructure solutions, today announced that it has acquired Altivon, a premier contact center solutions provider. This acquisition further solidifies ConvergeOne’s position as a leading provider of collaboration and IT-enabled solutions in the market today.
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Founded in 1989, Altivon delivers high value, high impact contact center solutions that elevate the customer experience, including solution design, deployment, support and ongoing improvement services. As a Genesys Gold Partner, Altivon provides services exclusively for the full portfolio of Genesys premise and cloud offers. As a result of the acquisition, Altivon is now Altivon, a ConvergeOne Company.
“The addition of the Altivon team is an important step in our strategy to develop and expand customer relationships by providing comprehensive collaboration solutions with cloud, managed and professional services,” said John A. McKenna Jr., chairman and CEO, ConvergeOne. “Altivon and ConvergeOne share a customer-first philosophy, committed to delivering outcome-based technology solutions that connect people with purpose.”
Together, ConvergeOne and Altivon will provide customers with a strategically growing portfolio of services capabilities, a robust cloud offering, and a shared vision for collaboration solutions to meet customer needs. Altivon customers can leverage additional portfolio offerings including Cybersecurity, SD-WAN and Enterprise Networking, along with successful partnership offerings with Avaya, Cisco, Microsoft and many others.
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“We are thrilled to join the leading collaboration team in the industry,” said Bruce Andersen, Founder, President and CEO of Altivon. “For over thirty years, Altivon has been driven by our passion to deliver customized contact center and collaboration experiences for our customers. As part of ConvergeOne, we will leverage our combined services capabilities expertise to deliver even greater value to our customers.”
ConvergeOne serves as a trusted advisor to more than 13,000 customers, including 67% percent of the Fortune 100 and 50% percent of the Fortune 500 customers across the healthcare, finance, manufacturing, education, and energy industries.
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