Recognized among the world’s best outsourcing services providers
CGS, a global provider of business applications, enterprise learning and outsourcing services, was named to the 2021 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®), the global, standard-setting association and advocate for outsourcing professionals and the organizations they support. This is the fifth time that CGS has received the recognition.
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The 2021 Global Outsourcing 100 (GO100) recognizes the world’s best outsourcing service providers. The list is based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
“Choosing the right partners is more important than ever. Companies that outsource, not only in the traditional sense but also through the wide array of ever-changing collaborative business models, are scrutinizing their providers very closely,” said Debi Hamill, IAOP CEO. “The Global Outsourcing 100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.”
With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world’s industry-leading global brands from retail, hospitality, healthcare, technology and telecom. CGS’s innovative, scalable and flexible business process outsourcing (BPO) solutions include technical and customer support, telesales, channel enablement and back office support.
“It’s an honor once again to be recognized among the IAOP Global Outsourcing 100 world’s best service providers,” said Steve Petruk, President of Global Outsourcing division, CGS. “In an unparalleled year in which disruption was the norm, we quickly pivoted, partnering with our clients to ensure full operations to serve their customers globally. CGS also enhanced its services through added technology, including augmented reality, to bring expertise to workers and customers remotely. This IAOP recognition confirms our steadfast focus on best-in-class services to our valued customers.”
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