SalesTech Star

Thirdera and VividCharts Announce Partnership Focused On Creating Long Term Value for Servicenow Customers via Key Measurement and Reporting

Thirdera, the largest pure-play ServiceNow partner, together with VividCharts, maker of the premier ServiceNow native reporting platform, today announced the availability of integrated ServiceNow solution packages that include full scope consulting, implementation, and key measurement tracking and reporting.

Today, 97% of ServiceNow’s customers are extracting data out of the platform for reporting purposes. This greatly diminishes the power of ServiceNow by putting broader user adoption, data security and governance, as well as the overall effectiveness of work management in the platform at risk. Organizations who utilize external tools and BI resources to manipulate their ServiceNow data often fail to realize the full value of their investment and seek out alternative solutions to mitigate this gap.

The new partnership answers this pressing need for better in-platform ServiceNow reporting to maximize the effectiveness of a large scale implementation. Together, the companies plan to help customers outline their long-term implementation goals by establishing key performance metrics that can be easily tracked and reported without pulling data out of ServiceNow while providing the types of intuitive solutions customers have come to expect from their experience.

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“With VividCharts, Thirdera now has access to ready-to-use reports within ServiceNow. Having eliminated the need to export and manipulate data, we can fully utilize the platform to drive better business outcomes.” – Jonathan Cremers, Senior VP AMS Delivery and Global Delivery Lead, Thirdera

“With VividCharts, Thirdera now has access to ready-to-use reports within ServiceNow. Having eliminated the need to export and manipulate data, we can fully utilize the platform to drive better business outcomes.” – Jonathan Cremers, Senior VP AMS Delivery and Global Delivery Lead, Thirdera

By utilizing VividCharts’ Data Engagement Platform, which sits on top of customers’ ServiceNow instances, Thirdera will be able to guide organizations through business process change, establish best practices and the key metrics that measure them using a complement of native and built-on ServiceNow solutions. Users will experience a streamlined reporting UI and have access to self-serve reports and dashboards via the VividCharts native tool.

In the era of “do more with less” organizations using ServiceNow that take advantage of the new Thirdera + VividCharts partnership will see increased user adoption, accelerated decision-making, and better business results.

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