The Institutes RiskStream Collaborative® announced a strategic partnership with Pypestream, one of the leading providers of enterprise-grade AI agents that reimagine how organizations connect with their customers, to bring StreamAI to members of the consortium. StreamAI uses AI agents to automate high-impact, customer-facing workflows, such as policy servicing and claims, while laying the groundwork for secure, multiparty AI interoperability across the insurance value chain.
“By collaborating with Pypestream, we are taking a major step toward improved interoperability across the industry.”
Enhancing Insurance Operations With StreamAI
StreamAI, built and delivered by Pypestream, leverages conversational AI microagents designed to transform insurance operations throughout policy servicing and claims, accelerating resolution times, improving the customer experience and enhancing operational efficiency. These AI-enabled agents deliver personalized interactions, automate workflows and integrate seamlessly, driving measurable ROI and enabling insurers to scale rapidly.
Hosted on Pypestream’s secure, enterprise-ready platform, StreamAI is engineered to meet stringent compliance standards, providing organizations with the tools to proactively monitor and mitigate AI-related risks. Beyond enabling seamless self-service, StreamAI enhances customer satisfaction through a user-friendly interface that simplifies interactions. The platform also includes robust analytics capabilities, offering actionable insights that allow businesses to continuously optimize engagement strategies and foster long-term customer loyalty.
“StreamAI represents a significant leap forward in providing the insurance industry with scalable and secure AI solutions to transform their customer service operations and achieve new levels of efficiency,” said Richard Smullen, founder and CEO of Pypestream.
Laying the Groundwork for Future AI Collaboration
The Institutes RiskStream Collaborative focuses on multiparty business-process improvement and sees a solution standard like StreamAI as an important step toward a future in which AI agents can securely and seamlessly exchange information across carriers. This future vision, in which AI agents “speak” with one another across insurance organizations, aims to improve efficiency, reduce errors and create more-consistent customer experiences across the insurance ecosystem.
Building on lessons learned from RiskStream’s other multiparty-focused solutions, this initiative could help set the foundation for multiparty AI-agent interoperability standards within the insurance industry.
“One of the most significant issues facing the insurance industry is the lack of interoperability across carriers’ AI systems, which results in siloed processes, slower resolutions and frustrated policyholders,” said Patrick Schmid, president of RiskStream. “Our goal at RiskStream has always been to convene forward-thinking organizations to solve these types of challenges. By collaborating with Pypestream, we are taking a major step toward improved interoperability across the industry.”
RiskStream is a non-profit industry hub enabling insurance businesses to collaborate and innovate. StreamAI aims to further RiskStream’s goals by using new technology to simplify data sharing in multiparty processes, reduce costs, boost efficiency, and improve the customer experience.
