IT teams will benefit from integrated visibility and control over their full asset portfolio to automate lifecycle management, security, and user experience
SysAid, a service automation company and leading provider of IT service management software announced today that it has partnered with Oomnitza, a market leader in delivering Enterprise Technology Management (ETM) solutions. The partnership will provide customers looking to go beyond basic IT asset management (ITAM) capabilities with a holistic ETM practice that elevates IT service management and delivery supported by automation at scale.
The pandemic put new and unexpected demands on IT service delivery and management, with employees now relying on dozens of applications across on-premises infrastructure and cloud services to do their daily jobs, often from remote locations. As a result, the importance of being able to gain a holistic view of IT assets, and software to support services and employees has grown considerably.
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SysAid and Oomnitza natively integrate allowing for bi-directional data flows across their respective platforms. This unique capability empowers IT teams using SysAid with Oomnitza to gain accurate and updated asset lifecycle intelligence – placing the what, where, who, and when context at the operator’s fingertips.
“Our customers already enjoy the most robust and powerful ITSM solution on the market, and we are excited to extend these new advanced technology management capabilities to them,” said Sarah Lahav, CEO of SysAid. “IT organizations around the world have been able to use our ITAM tool, built directly inside a ticket, to gain a view of assets that helps resolve incidents and identify problems faster. The integration will then bring the data and insights from both Oomnitza and SysAid back into the ticket itself – a huge advantage our customers enjoy.”
“Whether enhancing IT service delivery or resolving issues, customers want more extensive asset intelligence and lifecycle context for analysis, management, and workflow automation across silos,” said Udo Waibel, CTO of Oomnitza. “We’re excited to integrate with SysAid to enable customers to take advantage of our best of breed ITSM and Enterprise Technology Management solutions.”
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