Brand expects to deliver best-in-class customer service
Speed Queen, an appliance brand with a pedigree of legendary reliability, is increasing its commitment to industry-best customer experience with a recent agreement to leverage ServicePower’s field service management software to improve access to service. ServicePower is the leading field service management software company focused on transforming service experiences.
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“By partnering with ServicePower, we are able to deliver truly best-in-class service in the unlikely event one of our Speed Queen products requires a visit from a trained technician,” said Cody Masluk, vice president of Speed Queen residential.
Speed Queen customers will benefit from streamlined access to service, which means overall faster service through ServicePower’s network of more than 5,000 fully vetted service companies, and coverage across 38,000 zip codes. The partnership will be seamless for customers, who will simply access service as normal through the “find service” tab on speedqueen.com and can dial an 800 number to book their service.
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“When you purchase a Speed Queen product, you become part of our family,” Masluk said. “We want to ensure you are treated as such if you ever encounter a problem with your products.”
“ServicePower knows the impact that efficient field service solutions with a wide-reach of accessibility, even in remote areas, has on the end-customer experience,” said Frank Gelbart, CEO, ServicePower. “We are thrilled to be selected by Speed Queen and that they have entrusted us to help manage their rapid growth, while improving their customer’s journey. We look forward to a long and successful partnership.”
