Premier LogiTech team creates and manages a complex solution to maintain delivery to customers relieving tornado affected warehouses
Dell Technologies Global Partner, Education and Fulfillment Services recognized Premier LogiTech for their exemplary service when a Dell facility was affected by a tornado. Premier LogiTech immediately worked with the Dell team to identify demand and fulfillment requirements. They established a communication plan for work instructions and order tracking. Premier assigned a dedicated project manager to engage with Dell and set up a facility to support the receipt, servicing, and delivery of the product to the customer. This included setting up both virtual and physical lines to perform the services. Teams worked extended hours to be ready to receive full orders diverted from the tornado damaged site in a matter of three weeks. The experienced product manager and solid solutioning enabled the Dell team to maintain critical business during the COVID crisis exacerbated by the tornado damage. They kept the products flowing to the customer for eight months, assuring the customer that Dell was focused on their needs.
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Dell recognized that Premier LogiTech’s ability to quickly spin up and manage a complex solution to maintain delivery to customers enabling the organization to focus on tornado recovery mode. Without this solution, Dell would have experienced delayed revenue and customer disappointment.
